Prabhsimran Kaur
Surrey,Canada
Summary
Experienced industry professional with a strong reputation for manufacturing high-quality goods, resolving problems, and improving customer satisfaction. Proven track record of delivering exceptional results and exceeding expectations. Committed to continuous improvement, innovation, and efficiency. Passionate about excellence and seeking new challenges for growth within the industry.
Overview
3
3
years of professional experience
Work History
Cashier
Tandoori Flame
Mississauga
09.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
Lead Medical Office Assistant
Carefiniti Health
North Vancouver
11.2024 - Current
- Coordinated patient appointments and managed scheduling software to enhance office efficiency.
- Processed patient intake forms and maintained accurate electronic health records.
- Assisted in billing and coding procedures, ensuring compliance with healthcare regulations.
- Trained new staff on office protocols and customer service best practices.
- Facilitated communication between patients, providers, and insurance representatives to streamline care coordination.
- Implemented inventory management system for medical supplies, reducing waste and improving availability.
- Resolved patient inquiries and concerns promptly, contributing to increased satisfaction levels.
- Developed patient follow-up procedures to improve appointment adherence rates.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Warehouse Associate
Amazon
Bolton
11.2022 - 02.2025
- Receive and input information via RF scanner
- Pick and pack orders
- Ensure manifest were completed and with shipment
- Use hand trucks to move the equipment through warehouse
- Load the delivery vehicles with the packages assigned to the route
- Building pallets according to amazon standards, use Rf scanner gun to ensure accurate placing of boxes onto designated pallet
- Checked packages and merchandise for damage and notifies vendors
Team Member
Tim Hortons
Mississauga
09.2022 - 01.2023
- Maintained high standards of customer service during high volume, fast paced operations
- Take orders from customers, prepare food and clean the store daily
- Provided high quality of customer service
- Kept the record of cash and received payments at front as a cashier
- Stocked the shelves.
- Work efficiently in fast paced environment.
Education
Diploma - Office Administration Health services
Mohawk college
04.2024
Matriculation -
Shaheed Bhagat Singh Public School
Punjab01.2016
Skills
- Time Management
- Customer Relationship Management
- Product and Service Sales
- Practice Management
- Sales Expertise
- MS Office
- Money Management
- Sandwich Artistry
- Leadership
- Customer Service
- Hand trucks
- Lifting upto 50 lbs
- Marketing
- Computing
- Warehouse environment Safety hazards
- Store management
- Walkie operator
- Loading and unloading
- Shipping and receiving RF scanners
- Food preperation
- Quality maintenance
- Lifting and sorting
- Order picking and processing
- Dedication
- Data Analysis
- Project Management
- Writing
Websites
Languages
Languages – English; Hindi; Punjabi
Full Professional
ADDITIONAL INFORMATION
National Player of Handball (India)
Timeline
Lead Medical Office Assistant
Carefiniti Health
11.2024 - Current
Cashier
Tandoori Flame
09.2023 - 12.2023
Warehouse Associate
Amazon
11.2022 - 02.2025
Team Member
Tim Hortons
09.2022 - 01.2023
Diploma - Office Administration Health services
Mohawk college
Matriculation -
Shaheed Bhagat Singh Public School