Prabhsimer Khurana

- Launched and expanded 'My Shawarma' store from a single location to three successful outlets in just a few months, driving significant growth and brand recognition.
- Managed customer relations, ensuring exceptional service, and addressing inquiries to enhance customer satisfaction and loyalty.
- Led franchise development initiatives, including setup and ongoing support for franchisees, ensuring alignment with brand standards, and operational excellence.
- Recruited, trained, and managed a diverse team of employees, creating a collaborative and productive work environment, while implementing effective training programs.
- Developed employee schedules to ensure optimal staffing levels, balancing operational demands with staff availability.
- Executed marketing strategies by creating engaging content for social media platforms, successfully attracting new customers, and increasing brand visibility.

- Managed and enhanced the company’s social media presence, creating engaging content that increased audience interaction and brand visibility across multiple platforms.
- Collaborated closely with internal teams, including sales, operations, and finance, to ensure alignment of overall objectives across departments.
- Provided exceptional customer service by addressing inquiries and feedback, ensuring a positive customer experience, and fostering brand loyalty.
- Conducted market research to identify trends and customer preferences, using insights to inform marketing strategies, and improve product offerings.
- Assisted in the planning and execution of promotional events, working alongside cross-functional teams to ensure cohesive messaging, and successful event outcomes.

- Develop video concepts and collaborate on strategy for social channels.

- Reviewed competitor websites regularly for fresh insights into industry trends.

- Edited images to be used in various digital media formats.

- Compiled monthly reports outlining key metrics, such as page views, unique visitors.

- Generated ideas for new content initiatives based on customer feedback and market research.

- Work on email marketing with the help of Salesforce and Pardot.

- Provided support in developing video scripts, storyboards, and other production materials.

- Independently plan, produce, and edit a wide variety of video content.

- Read, evaluated, and edited manuscripts or other materials submitted for publication.

- Record and create a short video series, animated infographics, and other audio and video products.

- Provide input on how messages and marketing goals can best be translated into video content.