Taylor Smith
Calgary
Summary
Energetic and results-driven professional with a background in SaaS, technology, and customer success. Committed to driving customer satisfaction, onboarding, and product adoption. Seeking a Customer Success Specialist role at Helcim to contribute to the company's mission and build strong customer relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
XYZ Bank
01.2023 - Current
- Recognized multiple times for taking the initiative to identify and lead changes, resulting in consistent top 10% sales performance across the company
- Received an award for excellent customer service, reflecting dedication to exceeding customer expectations
- Represented the company at career fairs as an ideal employee.
Customer Success Specialist
ABC Company
06.2021 - 05.2022
- Conducted onboarding sessions with new customers, educating them on services and encouraging product adoption
- Cultivated a deep understanding of the company's services and tools, helping customers solve their problems effectively
- Achieved a consistent customer retention rate and exceeded customer satisfaction goals
- Collaborated with cross-functional teams to drive product adoption and enhance the onboarding experience.
Education
Business Administration Diploma -
Bow Valley College
06.2023
Bachelor of Arts -
University of Victoria
Victoria, BC05.2021
Skills
- Exceptional customer service and communication skills
- Problem-solving and adaptability
- Technical proficiency with G Suite
- Sales and marketing collaboration
- Customer-centric mindset
- Time management and organizational skills
- Knowledge of the payments industry
- Data Collection
- Complaint Resolution
- Data Entry
- Paperwork Processing
- Product Knowledge
- Coordination
- Critical Thinking
- CRM Software
- Project Management Abilities
Volunteer Experience
Mentor, Calgary Youth Program, Calgary, Alberta, 01/01/22, Present, Guided and mentored high school students in career development, goal setting, and academic success., Conducted weekly group sessions and one-on-one meetings to provide support and advice., Organized and led workshops on study skills, time management, and interview preparation., Collaborated with program coordinators to develop and implement educational resources and activities., Contributed to a 20% improvement in participating students' overall academic performance and career readiness.
Extracurricular Activities
After-School Tutor, New Directions, Calgary, Alberta, 06/01/22, 09/01/23, Instructed math and computer programming to junior high and high school students, demonstrating strong educational and mentoring abilities., Collaborated with a team of educators to provide students with valuable learning experiences.
Timeline
Customer Service Representative
XYZ Bank
01.2023 - Current
Customer Success Specialist
ABC Company
06.2021 - 05.2022
Business Administration Diploma -
Bow Valley College
Bachelor of Arts -
University of Victoria
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