Prabhsanampreet
Edmonton,AB
Summary
With a solid 6+ years of experience, this professional has consistently demonstrated the ability to enhance security protocols, streamline operations, and elevate customer service standards across diverse roles. A visionary adept in the implementation of innovative problem-solving techniques and resource allocation optimization, they have significantly contributed to operational excellence and efficiency improvement. This candidate is committed to leveraging data-driven methods and strategic planning skills to drive future advancements and achieve exceptional outcomes in any endeavor.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Dispatcher
GPS Security
11.2023 - Current
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Prepared detailed incident reports to facilitate appropriate follow-up.
Outbound Problem Solver & Associate
Amazon
04.2020 - 10.2023
- Increased accuracy of inventory records by conducting regular audits and reconciling any discrepancies found in the outbound process.
- Improved customer satisfaction by promptly addressing and resolving outbound shipment issues.
- Maintained a safe work environment by enforcing compliance with safety protocols during all outbound tasks.
- Leveraged strong organizational skills to prioritize urgent tasks, ensuring timely completion without compromising quality or safety standards in the outbound process.
Customer Service Cashier
Pizza Nova
03.2018 - 04.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
Security Guard
Diligent Security Services
05.2018 - 09.2019
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
Diploma - Business
Northern College of Applied Arts And Technology
Scarborough, ON01.2020
High School Diploma -
Baba Farid Group of Institutions
Punjab, India03.2017
Skills
- Incident Reporting
- Daily reports
- Stress Tolerance
- Critical Thinking
- Team Leadership
- Decision-Making
- CPR and First Aid
- Map reading skills
Languages
English
Certification
- Emergency First Aid with CPR 'C' & AED.
- Driver's Licence (Class 5).
- Licence of Alberta's Security services and Investigators Act.
Timeline
Security Dispatcher
GPS Security
11.2023 - Current
Outbound Problem Solver & Associate
Amazon
04.2020 - 10.2023
Security Guard
Diligent Security Services
05.2018 - 09.2019
Customer Service Cashier
Pizza Nova
03.2018 - 04.2020
Diploma - Business
Northern College of Applied Arts And Technology
High School Diploma -
Baba Farid Group of Institutions
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