Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prabhraj Singh

Delta,BC

Summary

Highly organized and detail-orientated professional with extensive experience in staffing coordination and administrative support. Possessing a strong understanding of collective agreement and payroll systems, adapt at managing staff rotations, scheduling and addressing staffing shortages.

Overview

5
5
years of professional experience

Work History

Dispatch Logistician

Simard Westlink
09.2021 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Reduced payroll errors by conducting thorough audits of drivers log sheets and resolving discrepancies in a timely manner.

Staffing Coordinator

LMT Trucking Ltd
08.2020 - 09.2021
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Collaborated with manager to determine department's short and long-term hiring needs.
  • Assisted with data entry, document preparation, and record-keeping tasks.

Customer Service Representative

Ralph Lauren
10.2019 - 08.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associate of Science -

Capilano University
North Vancouver, BC
12.2021

Skills

  • Proficient in using computer software applications for typing and data entry
  • Strong verbal and written communication skills
  • Excellent organizational and time management abilities
  • Ability to work effectively in a fast-paced environment and prioritize tasks efficiently
  • Experience in operating office equipment and maintaining records accurately
  • Expertise in MS Office

Timeline

Dispatch Logistician

Simard Westlink
09.2021 - Current

Staffing Coordinator

LMT Trucking Ltd
08.2020 - 09.2021

Customer Service Representative

Ralph Lauren
10.2019 - 08.2020

Associate of Science -

Capilano University

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Prabhraj Singh