Prabhpreet Kaur Mahli
153 Silverstone Drive , Etobicoke ,ON
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Moga's Pizza
Brampton, ON
01.2018 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Pizza Maker
Gino's Pizza
Mississauga, ON
12.2016 - 12.2017
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
- Coached new workers on store policies, pizza making, and dough preparation.
- Tracked inventory of ingredients and supplies to keep kitchen well stocked and meet product and service demands.
- Handled customer complaints professionally to prevent negative reviews or loss of business.
- Supported restaurant success through diligent preparation of fresh ingredients for use in daily operations.
Education
High School - Medical
Saint Covent High School
Bathinda 03.2016
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Cash register operation
- Cash management
- Product knowledge
- Guest services
- Customer focus
- POS system operation
- Inventory management
- Product recommendations
- Strong numeracy
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Basic math
- Quality assurance
- Cultural awareness
- Stress management
- Issue escalation
- Plan-o-gram implementation
- Positive and professional
- Order coordination
- Lot maintenance
- Telephone management
- Problem-solving
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Cleaning and sanitizing
- Team collaboration
- Active listening
- Cooperative attitude
- Creative thinking
- Order taking
- Team leadership
- Till counting
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Limited Working
Gujarati
Limited Working
French
Elementary
Certificate
Smart serve
Food handler
Timeline
Customer Service Cashier
Moga's Pizza
01.2018 - Current
Pizza Maker
Gino's Pizza
12.2016 - 12.2017
High School - Medical
Saint Covent High School