Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
References
Timeline
Generic

Prabhpreet Kaur

Brampton,ON

Summary

Competent Accounts Receivable Specialist bringing 3+ years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Collections Specialist

TPine Leasing Capital Corporation (Pride Group Enterprises)
02.2021 - Current
  • Successfully automated various tasks within the collections department, including posting returns, scheduling payments, and maintaining requisitions, resulting in improved efficiency and reduced manual errors.
  • Promoted to Team Leader within just 6 months of joining, demonstrating exceptional leadership skills and ability to meet targets while maintaining personal client portfolio.
  • Trained and mentored a team of 17 collections executives, ensuring their professional growth and development, and contributing to the overall success of the team.
  • Consistently met daily, weekly, and monthly targets for outstanding lease payments, displaying strong performance and dedication to achieving results.
  • Expanded role to include responsibilities within the legal department, specifically in preparing legal files for clients in collaboration with the bailiff department, drafting penalty demand letters, and Lease deficiency statements, and liaising with lawyers for final submission.
  • Played a key role in streamlining processes and improving compliance by effectively coordinating with different departments, resulting in more accurate and timely legal file preparation.
  • Received positive feedback from clients for prompter solution of their outstanding payments and effective communication, leading to improved customer satisfaction and client retention.

Office Administrative

Pride Truck Sales Ltd. (Pride Group Enterprises)
03.2020 - 01.2021
  • Attending client's/phone calls (which could be 100-150 on daily basis), this includes coordinating with leasing to help release western Canada deals.
  • Handling inventory for 2 locations and closing files
  • Handling Social Media which includes creating content, increasing leads and replying back to clients in timely manner.
  • Distributing e-leads on daily basis.
  • Assisting leasing and sale people or clients if they need paper work and mailing out documents for western Canada locations.
  • Working as Health and Safety worker representative, coordinating with HR and health and safety department making sure everyone is safe and resolving any concerns of coworkers.

Guest Service Representative

Hampton Inn & Suites, Bolton, ON
01.2019 - 09.2019
  • Assisted guest's with check in and out procedure with accurately entering guest information into ON Q database.
  • Ensured all sanitary, safety and hygiene practices were observed at all times.
  • Communicated with guests regularly over phone and through emails and accurate information provided according to different queries.
  • Completed transactions while handling money responsibly and counting out change accurately to prevent errors.
  • Experienced working in fast pace environment with 70 guest's checked in's and ensured to provide information about hotel clearly and efficiently.

Education

Hospitality- Hotel Operations Management, Food Safety, Smart Serve, First Aid, Human Resources, Hospitality Sales and Revenue Management, Introduction to business accounts -

Centennial College, Toronto, ON

Skills

  • Payment Posting
  • Outbound Calling
  • Customer Research
  • Business Correspondence Writing
  • Records Maintenance
  • Issue Investigation
  • Account Reconciliation
  • New Hire Training
  • Credit and Collections

Certification

  • Smart Serve Certification, 03/2018
  • First Aid/CPR Certificate, Expires 2022
  • Health and Safety Certificate
  • WHMIS Certified

Languages

English
Hindi
Punjabi

References

References available upon request

Timeline

Collections Specialist

TPine Leasing Capital Corporation (Pride Group Enterprises)
02.2021 - Current

Office Administrative

Pride Truck Sales Ltd. (Pride Group Enterprises)
03.2020 - 01.2021

Guest Service Representative

Hampton Inn & Suites, Bolton, ON
01.2019 - 09.2019

Hospitality- Hotel Operations Management, Food Safety, Smart Serve, First Aid, Human Resources, Hospitality Sales and Revenue Management, Introduction to business accounts -

Centennial College, Toronto, ON

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