Amroj Amroj
Summary
HARDWORKING CUSTOMER SERVICE REPRESENTATIVE WITH 6+ YEARS OF EXPERIENCE WORKING. TRAINED IN PROJECT AND TIME MANAGEMENT WITH EXTENSIVE KNOWLEDGE AND PROVEN MULTITASKING ABILITIES. COMMITTED TO MAINTAINING PROFESSIONAL RELATIONSHIPS WITH CLIENTS TO INCREASE PROFITABILITY AND DRIVE BUSINESS RESULTS.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Canada Life
03.2024 - Current
- Collaborated effectively with internal departments like claims adjusters, underwriting staff, allowing seamless coordination between parties involved in the client relationship management process.
- Developed expertise in various lines of insurance products, offering knowledgeable guidance to customers seeking information on policies.
- Achieved performance targets by consistently meeting or exceeding key performance indicators for call handling metrics.
- Reduced wait times by quickly addressing customer questions regarding billing, policy changes, and claim status updates.
- Contributed to team success by providing support during peak hours or as needed for overflow assistance.
Call Centre Agent
IntouchCX (Contract)
10.2023 - 12.2023
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
Call Centre Agent
HGS - Hinduja Global Solutions (Contract)
09.2023 - 11.2023
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
Front Desk Associate
Four Points by Sheraton
04.2022 - 07.2023
- Managed reservations, guest check-ins and check-outs, guest inquiries and 100% of the front desk procedures
- Recorded all guest payments, checked for the validity of identification and processed credit card payments
- Reviewed and answered guests' questions and resolved any issues; answered the phone and responded to emails
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
Shift Coordinator
Burger King
04.2019 - 07.2023
- Maintained a regular customer base and actively worked to develop lucrative new customer relationships
- Regularly met all established sales goals and frequently exceeded monthly sales goals by 5 to 10 percent
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Certification in Business Administration -
University of Regina
Certificate - Human Resources Management
University of Alberta
Edmonton, AB07-2025
Skills
- Sales Expertise
- Creative problem solving
- Accountability understanding
- Computer skills
- Agent Assistance
- Detail-oriented
- Critical thinking
- Customer relations
Timeline
Customer Service Specialist
Canada Life
03.2024 - Current
Call Centre Agent
IntouchCX (Contract)
10.2023 - 12.2023
Call Centre Agent
HGS - Hinduja Global Solutions (Contract)
09.2023 - 11.2023
Front Desk Associate
Four Points by Sheraton
04.2022 - 07.2023
Shift Coordinator
Burger King
04.2019 - 07.2023
Certification in Business Administration -
University of Regina
Certificate - Human Resources Management
University of Alberta
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