Prabhnihal Singh

Sault Ste. Marie,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

year of professional experience

Work History

Customer Service Representative

Infosys BPO

05.2023 - 11.2023

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Answered constant flow of customer calls with minimal wait times.

Education

Bachelor of Science - Computer Science

Algoma University

Sault Ste. Marie, ON

08.2026

High School Diploma -

Guru Nanak Khalsa Sr. Sec. School

Chandigarh

04.2023

Skills

Call Management
Complaint Resolution
Professional and Mature
Performance Improvement
Quality Assurance
Data Entry

Customer Relationship Management
Fast Learner
Positive Attitude
Time Management
Microsoft Office Suite

Languages

English

Punjabi

Hindi

Timeline