Prabhnihal Singh
Sault Ste. Marie,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Infosys BPO
05.2023 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Computer Science
Algoma University
Sault Ste. Marie, ON08.2026
High School Diploma -
Guru Nanak Khalsa Sr. Sec. School
Chandigarh04.2023
Skills
- Call Management
- Complaint Resolution
- Professional and Mature
- Performance Improvement
- Quality Assurance
- Data Entry
- Customer Relationship Management
- Fast Learner
- Positive Attitude
- Time Management
- Microsoft Office Suite
Languages
English
Punjabi
Hindi
Timeline
Customer Service Representative
Infosys BPO
05.2023 - 11.2023
Bachelor of Science - Computer Science
Algoma University
High School Diploma -
Guru Nanak Khalsa Sr. Sec. School