Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Prabhnihal Singh

Sault Ste. Marie,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Infosys BPO
05.2023 - 11.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Answered constant flow of customer calls with minimal wait times.

Education

Bachelor of Science - Computer Science

Algoma University
Sault Ste. Marie, ON
08.2026

High School Diploma -

Guru Nanak Khalsa Sr. Sec. School
Chandigarh
04.2023

Skills

  • Call Management
  • Complaint Resolution
  • Professional and Mature
  • Performance Improvement
  • Quality Assurance
  • Data Entry
  • Customer Relationship Management
  • Fast Learner
  • Positive Attitude
  • Time Management
  • Microsoft Office Suite

Languages

English
Punjabi
Hindi

Timeline

Customer Service Representative

Infosys BPO
05.2023 - 11.2023

Bachelor of Science - Computer Science

Algoma University

High School Diploma -

Guru Nanak Khalsa Sr. Sec. School
Prabhnihal Singh