Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

PRABHLEEN KAUR RANA

Toronto

Summary

Enthusiastic client services professional with a strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Member

Popeyes
08.2022 - 01.2024
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Upsold high-profit items daily to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.

Customer Service Representative

Madame
06.2021 - 06.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of ongoing clothing trends and creating welcoming, positive experiences.
  • Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
  • Performed cash, card and check transactions to complete customer purchases.
  • Trained new staff on operating procedures.
  • Participated in ongoing training sessions to stay current on fashion trends, brand offerings, and new clothing features.
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.

Education

International Business

Seneca College of Applied Arts And Technology
North York, ON
08.2023

Skills

  • Computer Proficiency and Microsoft Office
  • Cash Handling Accuracy
  • Team Cooperation
  • Customer Service
  • Team Leadership
  • Attention to Detail
  • Productivity and Efficiency
  • Sales expertise

Certification

  • Smart Serve Certified
  • Emergency First Aid with CPR C and AED

Languages

English
Full Professional
Hindi
Native or Bilingual

References

References available upon request.

Timeline

Team Member

Popeyes
08.2022 - 01.2024

Customer Service Representative

Madame
06.2021 - 06.2022

International Business

Seneca College of Applied Arts And Technology

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PRABHLEEN KAUR RANA