Prabhleen Singh
Surrey,Canada
Summary
Empathetic and compassionate professional with a natural talent for connecting with young individuals and creating a supportive environment. Expertise in behavior management techniques and crisis intervention, combined with strong skills in active listening and problem-solving. Deeply committed to making a positive impact by nurturing growth and resilience in youth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Worker
Aspire Richmond Support Society
05.2024 - 01.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Relational Security Officer
Vancouver Costal Health, Protection Services
06.2024 - Current
- 1: Security Patrol and Risk Management:
- Utilized strong attention to detail to patrol buildings and grounds, ensuring safety through regular inspections and identifying potential risks, security, and safety hazards
- Demonstrated expertise in using computerized surveillance equipment, video monitoring systems, and access control to enforce regulations and secure premises
- 2: Emergency Response and De-escalation:
- Responded swiftly to emergencies, including disaster plans, emergency codes, and physical altercations, assessing situations with critical thinking to take appropriate, non-violent actions
- Collaborated with medical staff during disturbances or with aggressive individuals, leveraging trauma-informed de-escalation techniques to ensure a safe outcome
- 3: Security Incident Management and Reporting:
- Investigated, resolved, and documented security incidents with precision, ensuring compliance with established procedures
- Prepared detailed incident reports, maintaining daily logs of events to provide clear communication and follow-up actions
- 4: First Aid and Safety Inspections:
- Provided First Aid services as a certified provider, delivering immediate medical care in emergency situations and completing required documentation
- Conducted thorough pre/post flight safety inspections of heliports, ensuring compliance with departmental safety procedures
- 5: Collaboration and Communication:
- Liaised effectively with fire, police, and community officials during emergency responses, ensuring a coordinated approach to incidents
- Actively participated in staff photo identification, card access management, and security system operations to maintain safety protocols and personnel tracking
Field Intrusion Tactical Security
BC Place Stadium, Pavco Corporate Services
06.2024 - Current
- 1: Field Intrusion Prevention
- Ensured the safety of event participants, staff, and spectators by actively monitoring field access points and preventing unauthorized entries
- Utilized quick reflexes and situational awareness to detect and intercept potential field intrusions during high-profile sporting events, concerts, and public gatherings
- 2: Crowd Control and Incident Management
- Maintained crowd control in high-density areas, ensuring a safe and orderly environment
- Responded swiftly to disturbances and incidents, coordinating with venue security and law enforcement as necessary to manage threats, disruptions, or emergencies
- 3: Risk Assessment and Crisis Response
- Conducted real-time risk assessments during events, identifying potential security threats and addressing them with appropriate preventative measures
- Used de-escalation techniques and effective communication to resolve confrontations or conflicts while minimizing disruptions
- 4: Surveillance and Monitoring
- Operated surveillance systems and performed visual sweeps of assigned areas to detect suspicious behavior or potential security breaches
- Worked closely with other security teams to provide cohesive and efficient monitoring across the venue
- 5: Team Collaboration and Coordination
- Collaborated with tactical event security teams, stadium operations staff, and local authorities to ensure a coordinated response to emergencies
- Actively participated in pre-event security briefings and post-event debriefs to continuously improve event safety strategies
- 6: First Aid and Emergency Preparedness
- Provided immediate first aid response when required, leveraging certified first aid skills to assist injured persons until medical professionals arrived
- Participated in stadium-wide emergency preparedness drills and protocols, ensuring readiness for large-scale incidents
Volunteer
West End - Coal Harbour Community Policing Centre
03.2024 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Security Supervisor
Genesis Security Services
01.2020 - 06.2024
- 1.Leadership and Teamwork:
- Demonstrated superior responsibility by promptly responding to calls in routine and emergency scenarios
- Skillfully organized assignments for team members, showcasing superior managerial capabilities
- Collaborated with team members to ensure a cohesive and efficient response to security challenges
- 2.Community Engagement:
- Exercised vigilant oversight to prevent criminal activities, vandalism, and misconduct, fostering a secure business environment
- Actively participated in community outreach initiatives, enhancing the company's positive presence
- 3.Communication:
- Assumed the responsibility of providing training sessions for new security personnel, ensuring strict adherence to established security protocols
- Maintained clear and concise communication channels within the team to facilitate effective response strategies
- Fostered open communication with clients and stakeholders, ensuring alignment with security objectives
- 4.Problem Solving:
- Conducted comprehensive patrols of facility premises, effectively deterring potential threats to valuable assets
- Implemented proactive measures to identify and address security vulnerabilities, contributing to risk mitigation
- Successfully navigated and resolved complex issues, demonstrating adaptability and critical thinking
Enhanced Security Officer
Canada Border Services Agency, Detention Center (Gardaworld security)
06.2023 - 03.2024
- 1
- Leadership and Teamwork:
- Collaborated with fellow staff members to ensure the safety and well-being of detainees within the facility
- Acted as a team leader during emergency situations, coordinating responses and assisting in maintaining order
- 2
- Community Engagement:
- Conducted orientation sessions for new detainees, explaining facility rules, legal rights, and available support services
- Engaged with detainees daily, addressing concerns, and helping alleviate stress and anxiety
- 3
- Problem Solving:
- Assisted in resolving conflicts and disputes among detainees, de-escalating tense situations to maintain a secure environment
- Worked with legal representatives and immigration officials to facilitate the detainee's legal processes and deportation procedures
- 4
- Respect for Cultures and Diversity:
- Demonstrated cultural sensitivity when interacting with detainees from diverse backgrounds and nationalities
- Ensured that detainees' dietary, religious, and medical needs were respected and accommodated
- 5
- Professionalism:
- Adhered to strict security and confidentiality protocols, ensuring the protection of sensitive detainee information
- Conducted thorough intake assessments and maintained accurate records of detainees' personal information and incidents within the facility
- 6
- Crisis Management:
- Responded promptly and effectively to emergency situations, including medical emergencies and disturbances, following established protocols
- Coordinated with medical staff, law enforcement agencies, and external service providers as needed during crises
- 7
- Documentation and Reporting:
- Prepared detailed incident reports, documenting any breaches of facility rules, detainee complaints, or incidents requiring intervention
- Assisted in maintaining organized records for immigration officials and legal representatives
Store Manager
Shell Station Vancouver
09.2021 - 06.2023
- 1
- Leadership and Teamwork:
- Supervised a team of10 sales associates, providing guidance, training, and performance evaluations
- Collaborated with fellow managers to optimize store operations and exceed sales targets
- 2
- Community Engagement:
- Actively participated in local events and supported community outreach initiatives sponsored by shell
- Developed and maintained strong relationships with regular customers, enhancing brand loyalty
- 3
- Problem Solving:
- Implemented inventory management strategies to ensure adequate stock levels and reduce overstock or shortages
- Addressed store maintenance issues promptly, coordinating repairs and improvements as needed
- 4
- Respect for Cultures and Diversity:
- Promoted diversity and inclusivity in the workplace
- Assimilated diverse customers without language barriers, demonstrating cultural sensitivity and respect
Loss Prevention Officer
Rangers Protection
12.2019 - 04.2020
- 1
- Leadership and Teamwork:
- Collaborated with law enforcement agencies to provide evidence and support for investigations
- Assisted in the development and execution of loss prevention strategies, contributing to a reduction in inventory shrinkage
- Played a key role in organizing and leading undercover operations to identify internal theft and policy violations
- 2
- Community Engagement:
- Proactively engaged with customers and staff to foster a secure shopping environment and provide assistance
- Implemented and enforced strict access control measures to prevent unauthorized entry
- 3
- Communication:
- Conducted comprehensive employee training sessions on theft awareness, fraud prevention, and security protocols
- Prepared and submitted detailed incident reports, ensuring clear documentation of security breaches and corrective actions taken
- 4
- Problem Solving:
- Employed vigilant surveillance techniques to identify and deter potential theft and fraud incidents
- Successfully monitored surveillance cameras and alarm systems, promptly responding to security breaches and suspicious activities
- Demonstrated effective problem-solving skills by actively participating in resolving security-related issues within the assigned scope
Education
Associate of Arts - Arts Management
University Canada West
Skills
- Communication
- Ability to Work under Pressure
- Decision Making
- Time Management
- Self-motivation
- Conflict Resolution
- Leadership
- Adaptability Bilingual
Certification
- AST- Advanced Security Training
- BST- Basic Security training
- EMR- Certified Emergency Medical responder
- OFA1-Occupational First Aid Level1
- DL- Class5
- Violence Prevention Advanced Team Response
- Management of Aggressive Behavior (MOAB) Training
- Violence Prevention: Recognizing Risks and Behaviors
- Violence Prevention: Assessing and Planning Complete Point of Care Risk Assessment
- Violence Prevention: Responding to Risks and Performing De-escalation Communication
- Trauma-Informed Practice: Creating Safety in the Workplace
- Naloxone Administration
- Provincial Code Red Fire Safety Training
- Provincial Violence Prevention Curriculum (PVPC), Vancouver Coastal Health
- Indigenous Cultural Safety
- Safe Patient Handling
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working
Timeline
Relational Security Officer
Vancouver Costal Health, Protection Services
06.2024 - Current
Field Intrusion Tactical Security
BC Place Stadium, Pavco Corporate Services
06.2024 - Current
Support Worker
Aspire Richmond Support Society
05.2024 - 01.2025
Volunteer
West End - Coal Harbour Community Policing Centre
03.2024 - Current
Enhanced Security Officer
Canada Border Services Agency, Detention Center (Gardaworld security)
06.2023 - 03.2024
Store Manager
Shell Station Vancouver
09.2021 - 06.2023
Security Supervisor
Genesis Security Services
01.2020 - 06.2024
Loss Prevention Officer
Rangers Protection
12.2019 - 04.2020
Associate of Arts - Arts Management
University Canada West
- AST- Advanced Security Training
- BST- Basic Security training
- EMR- Certified Emergency Medical responder
- OFA1-Occupational First Aid Level1
- DL- Class5
- Violence Prevention Advanced Team Response
- Management of Aggressive Behavior (MOAB) Training
- Violence Prevention: Recognizing Risks and Behaviors
- Violence Prevention: Assessing and Planning Complete Point of Care Risk Assessment
- Violence Prevention: Responding to Risks and Performing De-escalation Communication
- Trauma-Informed Practice: Creating Safety in the Workplace
- Naloxone Administration
- Provincial Code Red Fire Safety Training
- Provincial Violence Prevention Curriculum (PVPC), Vancouver Coastal Health
- Indigenous Cultural Safety
- Safe Patient Handling
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