Prabhleen Sethi
Kitchener,ON
Summary
Reliable Store Manager with 7 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Organized Event Coordinator with 2+ years of comprehensive experience overseeing and coordinating various events. Well-versed in booking venues and arranging speakers, negotiating terms and conditions and hiring personnel to manage operations of events. Versatile and outgoing professional possessing strong networking abilities paired with in-depth knowledge of hospitality management procedures.
Experienced Server & Bartender with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
8
8
years of professional experience
Work History
Event Coordinator
Fika
Kitchener, ON , ON
2023.06 - Current
- Developed event themes and concepts to ensure successful execution of events.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Monitored budgeting process for each event to ensure cost efficiency.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Sourced venues for events in accordance with client needs and preferences.
- Analyzed customer feedback surveys filled out after each program in order to improve future programs and events.
- Supervised staff members responsible for registration desk setup and management during events.
Store Manager
Fika Herbal Goods
Kitchener , ON
2023.03 - Current
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
Server & Bartender
Ancaster Mill
Hamilton , ON
2022.07 - 2023.12
- Took orders from customers accurately and in a timely manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Provided exceptional service to high volume of daily customers.
Special Events Coordinator
Pearle Hospitality
Burlington , ON
2022.07 - 2023.12
- Coordinated and managed all logistics for special events, including venue selection, catering, decorations, entertainment, transportation and security.
- Developed budgets and tracked expenses to ensure the event was within budget.
- Created detailed timelines with specific deadlines for each task associated with the event.
- Communicated regularly with clients throughout the planning process to ensure their needs were met.
- Ensured compliance with all applicable laws and regulations concerning safety and health standards during the event.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Provided on-site management of special events to ensure smooth execution of plans.
Assistant Store Manager & Social Media Manager
Cannabis Supply Co.
Guelph , ON
2022.02 - 2023.02
- Educated customers on effects, medical & recreational benefits and overall experience of using cannabis products.
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Trained and mentored associates to teach daily tasks and procedures.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Developed and implemented a comprehensive social media strategy to increase brand awareness and engagement.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
Team Leader
Meta Cannabis
Kitchener , ON
2020.01 - 2022.02
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Followed AGCO policies and procedures to promote company goals and maintain safety.
- Discussed strains, qualities and effects of marijuana for recreational needs.
- Received shipments, completed appropriate audits, signed off on packages and documented incoming items in computer system.
- Assisted with training, development and mentoring of sales employees.
Team Leader
Swarovski
Kitchener , ON
2017.11 - 2020.09
- Maintained constant presence on the sales floor to address customer needs.
- Assisted customers with trying on Swarovski jewellery and accessories, finding appropriate fits, colors and cuts for the customer
- Built relationships with the specific customer, to better enhance their experience with Swarovski
- Prepared for promotions by rearranging stock, including backroom, maintaining visuals and retagging products with adjusted price.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Dental Receptionist
Dr.Chopra’s Dental Office
Brampton , ON
2016.11 - 2017.01
- Operated telephone switchboard to answer, screen, or forward calls, provided information, took messages, or scheduled appointments.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
High School Diploma -
St.Mary Secondary School
Kitchener, ON06.2018
High School Diploma -
St.Augustine Secondary School
02.2017
Skills
- Excellent communication skills
- Customer- and service-oriented
- Sales strategies
- Effective customer upselling
- Smart Serve & Cansell trained
- Store Merchandising
- Recruiting and Hiring
- Mixology Techniques
- Hospitality and Guest Service
References
References available upon request.
Languages
English, Punjabi, Hindi, Urdu, Marathi, Bengali and
Gujarati
Timeline
Event Coordinator
Fika
2023.06 - Current
Store Manager
Fika Herbal Goods
2023.03 - Current
Server & Bartender
Ancaster Mill
2022.07 - 2023.12
Special Events Coordinator
Pearle Hospitality
2022.07 - 2023.12
Assistant Store Manager & Social Media Manager
Cannabis Supply Co.
2022.02 - 2023.02
Team Leader
Meta Cannabis
2020.01 - 2022.02
Team Leader
Swarovski
2017.11 - 2020.09
Dental Receptionist
Dr.Chopra’s Dental Office
2016.11 - 2017.01
High School Diploma -
St.Mary Secondary School
High School Diploma -
St.Augustine Secondary School
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