Summary
Overview
Work History
Education
Skills
Training
References
Strengths Skills
Timeline
Generic

Prabhleen Kaur

Beamsville,ON

Summary

With over 5 years in customer service, I can coordinate, multi-task and prioritize tasks as per the need and requirements. I am a highly driven, certified dispatcher with strong management, leadership, and team-building abilities. eager to work for a reputable company to advance professionally. competent at solving problems, handling crises, adjusting to quickly changing circumstances, and meeting deadlines. excellent time management abilities. I am a loyal and trustworthy employee who can work alone or as part of a team. I am quick to learn and willing to adapt to any job. I am punctual with an excellent attendance record.

Overview

7
7
years of professional experience

Work History

Supervisor

Deluxe fish and chips
Moncton
04.2021 - 01.2024
  • Company Overview: Moncton
  • Create an inspiring team environment with an open communication culture.
  • Set clear team goals.
  • Delegate tasks and set deadlines.
  • Oversee day-to-day operation.
  • Monitor team performance.
  • Motivate team members.
  • Listen to team members’ feedback.
  • Recognize high performance and reward accomplishments.
  • Suggest and organize team-building activities.
  • Moncton

IO Solutions Contact Center Inc.
02.2023 - 05.2023
  • Taking inbound calls and making outbound calls as well.
  • Solving customer problems and answering all other inquiries.
  • Generating sales leads that develop into new customers.
  • Ensuring a positive and professional client service experience.
  • Directing client complaints or complex queries to relevant departments promptly.

Team member

Tim Horton’s
05.2019 - 03.2021
  • I am good at bagel bar and I also have a baking experience.
  • I am so fast to make the drinks and sandwiches.
  • Served orders to customers at window, counters, and tables.
  • Prepared and served beverages such as coffee, tea, and fountain drinks.
  • Accurately measured ingredients required for specific food items.

Accounts Assistant Manager

Delta Industries
, India
06.2017 - 07.2018
  • Company Overview: India
  • Ensuring payments, amounts and records are correct.
  • Working with spreadsheets, sales and purchase ledgers and journals.
  • Paying bills and processing payments.
  • Helping the larger financial staff and accountants.
  • Talking to customers and suppliers.
  • Financial transactions processing.
  • The creation of financial statements and reports.
  • India

Online Truck Dispatch and Freight Broker Training

Rai Dispatch
  • Maintains accurate and comprehensive phone call records in physical and electronic databases.
  • I directed, coordinated, and supervised my team's tasks to ensure that they consistently met the organization's standards.
  • I can oversee a dispatch board carefully to assess and rank more than 500 calls each day.
  • Directed inquiries to confirm and address shipper or customer complaints.
  • Changed schedules and policies, worked with management to create new guidelines, and set new objectives.
  • Processed and printed invoices, processed orders, generated bulk pick sheets, and made daily shipping logs.
  • Coordinated schedules that are promptly modified to changing demands and provide the best coverage of the daily workload.
  • Tracked the documentation flow and sent information to the right departments.
  • Facilitated contact to address issues or provide answers between field staff and customers.
  • Based on need, ordered supplies and distributed resources to staff.

Education

Rai Dispatch Training -

Rai Trucking Dispatch and Freight Broker Specialist
01.2024

Office Administration General -

Conestoga College
Ontario, Canada
01.2020

Diploma in Accountancy -

Patiala University
Punjab
01.2017

Class 12 - Commerce

Shri Guru Ram Das High Secondary School
Amritsar
01.2015

Skills

  • Strategic planning
  • Key account management
  • Staff training and development
  • New business development
  • Customer relationship strategic
  • Quick learner

Training

Tally Certification, A-tech Computer Training Institute

References

References are available on request.

Strengths Skills

  • Strategic planning
  • Key account management
  • Staff training and development
  • New business development
  • Customer relationship strategic
  • Quick learner

Timeline

IO Solutions Contact Center Inc.
02.2023 - 05.2023

Supervisor

Deluxe fish and chips
04.2021 - 01.2024

Team member

Tim Horton’s
05.2019 - 03.2021

Accounts Assistant Manager

Delta Industries
06.2017 - 07.2018

Online Truck Dispatch and Freight Broker Training

Rai Dispatch

Rai Dispatch Training -

Rai Trucking Dispatch and Freight Broker Specialist

Office Administration General -

Conestoga College

Diploma in Accountancy -

Patiala University

Class 12 - Commerce

Shri Guru Ram Das High Secondary School
Prabhleen Kaur