Prabhleen Kaur
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Lazeez Shawarma
Oakville, ON
07.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Manager
Chef Sanjeev Kapoor’s Khazana
Brampton, ON
06.2019 - 06.2023
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Hired, trained and mentored staff to maximize effectiveness.
- Trained new employees in specific job requirements.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Supervisor
Chef Sanjeev Kapoor’s Khazana
Milton, ON
01.2019 - 06.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
Bartender
Chef Sanjeev Kapoor’s Khazana
Milton , ON
06.2018 - 01.2019
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Server
Chef Sanjeev Kapoor’s Khazana
Milton , ON
12.2017 - 06.2018
- Greeted and maintained relationships with regular customers.
- Prepared beverages and filled food orders for customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Food Runner
Chef Sanjeev Kapoor’s Khazana
Milton , ON
06.2017 - 12.2017
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Delivered food items to tables ensuring each restaurant patron received correct order.
- Confirmed speed of service for all food orders while minimizing errors and complaints.
Education
Bachelor of Computer Application - Science And Information Technology
J.C. DAV College
Dasuya, Punjab 04.2016
Big Data Applied Science And Informatics - Information Technology
Lambton College
Mississauga, ON12.2018
Skills
- Staff Management
- Business planning
- Strategic Planning
- Sales and Marketing
- Job inspections
- MS Office
Certification
- Certified Smart Serve
- Certified Food Handler
Timeline
Manager
Lazeez Shawarma
07.2023 - Current
Manager
Chef Sanjeev Kapoor’s Khazana
06.2019 - 06.2023
Supervisor
Chef Sanjeev Kapoor’s Khazana
01.2019 - 06.2019
Bartender
Chef Sanjeev Kapoor’s Khazana
06.2018 - 01.2019
Server
Chef Sanjeev Kapoor’s Khazana
12.2017 - 06.2018
Food Runner
Chef Sanjeev Kapoor’s Khazana
06.2017 - 12.2017
Bachelor of Computer Application - Science And Information Technology
J.C. DAV College
Big Data Applied Science And Informatics - Information Technology
Lambton College