Prabhleen Kaur
Edmonton,Alberta
Summary
Customer-focused professional with a unique blend of sales and customer service experience. Skilled in consultative sales, customer engagement, and effective issue resolution. Strong interpersonal and communication abilities. Consistently surpass sales targets while prioritizing customer satisfaction. Committed team player dedicated to elevating the customer experience and driving organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Croma Electronic Store
05.2022 - 07.2023
- Delivered exceptional customer service, specializing in electronic products
- Effectively explained technical features and specifications to customers
- Managed inventory levels, conducted stock checks, and optimized store layout for an enhanced shopping experience
- Efficiently addressed customer inquiries, resolved issues, and processed returns, ensuring high satisfaction.
Customer Service
Reliance Digital
02.2021 - 03.2022
- Managed high-volume customer inquiries via phone, email, and chat, consistently exceeding performance metrics
- Resolved complaints promptly, ensuring customer satisfaction and retention
- Provided comprehensive assistance with product information, orders, billing, and technical support.
General Warehouse Laborer
Patanjali Warehouse
06.2020 - 01.2021
- Tag Incoming items and place in correct storage location Folllow work orders for item movement and delivery preperations Dealing with the retailers for products stocks and expiry
Education
Post-Graduation Diploma - Environmental Public Health Practice
Concordia University
Edmonton, ABBachelor of Arts -
Manav Rachna International Institute of Research And Studies
Faridabad, India2020
Skills
- Product and Service Sales
- Customer Service
- Multitasking Strengths
- Time Management
- Leadership Skills
- Sales Goal Attainment
- Inventory Tracking
Certification
20Hours/week
Open Availability (Both Weekdays and Weekend )
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
REFRENCE
upon the request
Timeline
Sales Associate
Croma Electronic Store
05.2022 - 07.2023
Customer Service
Reliance Digital
02.2021 - 03.2022
General Warehouse Laborer
Patanjali Warehouse
06.2020 - 01.2021
Post-Graduation Diploma - Environmental Public Health Practice
Concordia University
Bachelor of Arts -
Manav Rachna International Institute of Research And Studies
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