Prabhkaran Bhambra
Edmonton,AB
Summary
Results-driven Assistant Store Manager with expertise in sales analysis, inventory control, and team supervision. Proven ability to enhance customer experiences and streamline operations, ensuring compliance and efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Walmart Canada
Edmonton, Alberta
09.2021 - Current
- Streamlined daily store operations and managed employee schedules to enhance staff efficiency.
- Oversaw inventory management and organized stock replenishment processes to ensure product availability.
- Resolved customer inquiries and addressed issues to enhance overall shopping experience.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Ensured compliance with safety regulations and store procedures to uphold standards.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Customer Service Manager
Walmart Canada
Ottawa, Ontario
05.2019 - 09.2021
- Supervised customer service team to ensure high service standards.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Analyzed customer feedback to identify areas for service improvement.
- Developed training programs for new staff on customer engagement techniques.
Education
High School Diploma -
Algonquin College
Ottawa12-2019
Skills
- Stock management
- Sales analysis
- Sales forecasting
- Strategic planning
- Customer relations
- Team leadership
- Conflict resolution
- Employee evaluations
Timeline
Assistant Store Manager
Walmart Canada
09.2021 - Current
Customer Service Manager
Walmart Canada
05.2019 - 09.2021
High School Diploma -
Algonquin College