PRABHKARAN BHAMBRA
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Skilled at effectively operating a store with 250+ associates in a compliant manner.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
WALMART CANADA
08.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed team of 70+ employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative merchandising displays and store layouts.
- Trained, coached and mentored associates for customer service leading towards significantly increasing customer satisfaction ratings.
- Successfully accomplished #1 spot in market for Walmart Rewards MasterCard application Sales for past 3 years.
- Maintained increasing cliental with a Customer centered mindset and approach.
Customer Service Manager
Walmart Canada
06.2019 - 08.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions by making it right for the customer.
- Maintained schedules and ensure prover coverage based on demands of the business
Cashier
Walmart Canada
05.2018 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Offered Walmart Financial programs to the customers such as Walmart Rewards MasterCard's.
Education
Advanced Diploma - Architecture Technician
Algonquin College
Ottawa, ON12.2019
High School Diploma -
Doon International School
Mohali, India03.2017
Skills
- Problem-Solving
- Retail Operations
- Customer Relations
- Team Building and Leadership
- Business Development
- Regulatory Compliance
- Cost Control
- Metric/ Target Oriented
- Inventory Control
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Assistant Store Manager
WALMART CANADA
08.2021 - Current
Customer Service Manager
Walmart Canada
06.2019 - 08.2021
Cashier
Walmart Canada
05.2018 - 06.2019
Advanced Diploma - Architecture Technician
Algonquin College
High School Diploma -
Doon International School
Similar Profiles
Brandon DoucetteBrandon Doucette
Overnight Associate at Walmart CanadaOvernight Associate at Walmart Canada
LEOZEN JOYLEOZEN JOY
Dairy Frozen Associate at Walmart CanadaDairy Frozen Associate at Walmart Canada
HARMANJIT KAURHARMANJIT KAUR
CASHIER at WALMART CANADACASHIER at WALMART CANADA
Vidhi PatelVidhi Patel
Customer Service Representative at Walmart CanadaCustomer Service Representative at Walmart Canada
Pratik SharmaPratik Sharma
Assistant Store Manager & Interim Store Manager at Connor ClothingAssistant Store Manager & Interim Store Manager at Connor Clothing