Summary
Overview
Work History
Education
Skills
Core Strenght
Certification
Projects
Timeline
Prabhjot Singh

Prabhjot Singh

Brampton,ON

Summary

Motivated and eager to learn IT support professional with a strong foundation in technical concepts and customer service. Proficient in various operating systems and applications, with a passion for troubleshooting and problem-solving. Seeking an IT support role to utilize my skills and gain hands-on experience in the field.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Ambassador

Amazon
09.2021 - Current
  • Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
  • Promoted good customer relations and premier customer satisfaction by demonstrating afriendly demeanor and can-do attitude.
  • Increased revenues and support business goals by developing public relations strategies and campaigns.
  • Worked varied hours to meet seasonal and business needs

IT Technician Intern

L2Cl CDC
09.2020 - 05.2021
  • Installed and configured operating systems and applications
  • Active Directory User Management: As part of our internship. I designed and implemented a test environment using Active Directory to manage user accounts and permissions. Conducted troubleshooting and resolved account issues.
  • Office 365 User Management: Implemented a test environment using Office 365 to manage user accounts and permissions. Conducted troubleshooting and resolved issues related to email, calendar, and office 365 accounts.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Technical Documentation : Created technical documentation for various projects assigned by the IT Administrator.
  • Troubleshooting: Helped streamline repair processes and update procedures for support action consistency.

Education

Graduate Certificate - Computer Software & Database Develepement

Lambton College of Applied Arts And Technology, Toronto, ON
01.2023

Bachelor of Science - Computer Science

University of Bikaner(MGSU), Bikaner
09.2020

Skills

  • NETWORKING: LAN, WAN, WI-FI, TCP/IP, DHCP, DNS, Cisco DevicesIPv4, IPv6, SSL TLS, TCP/IP
  • OPERATING SYSTEMS: Windows 10, 11, Server 2016, 2019, Linux OS
  • DESKTOP APPLICATIONS: Microsoft Office 365, Various Third-Party Applications
  • TICKETING SYSTEMS: ServiceNow,
  • REMOTE/SHADOWING: Zoom, SCCM Remote Tools, Webex
  • SECURITY: Windows Hardening, ManageEngine Patch Management, Symantec
  • CERTIFICATIONS: AWS Certified Cloud Practitioner from Amazon Web Services (AWS), CompTIA A (On-Going)
  • ADDITIONAL SKILLS: Azure Active Directory, Microsoft endpoint manager

Core Strenght

     

  • Customer service
  • Software-Hardware troubleshooting
  • Help desk ticketing systems
  • Active directory user management
  • Office 365 management
  • Windows 10/11 administration
  • Self-motivated, strong initiative, integrity, and teamwork.

Certification

AWS Certified Cloud Practitioner : AWS Certified Cloud Practitioner from Amazon Web Services (AWS)

verify: https://www.credly.com/badges/437bbf61-c83a-4a35-bcf8-6f9a183b644f/linked_in?t=rt6315

Comptia A+

Projects

 

Project 1: Shopit (Ecommerce Website) 

Duration: Three months

Technologies Used: Node.js, React, AWS S3 , Javascript. AWS Elastic Beanstalk , Html, CSS, Mongodb, Redux,

  • Created a full stack e-commerce website where people can buy electronic things
  • It used Node js as Server with Express.js backend framework and Mongodb atlas database.
  • For Frontend: React used with redux for state management along with HTML And CSS
  • AWS S3 use for static file storage with AWS S3 SDK
  • website is running on AWS Elastic Beanstalk with CI/CD Pipeline from Github
  • In this JWT used for authenticate and make the API to interac between backend and frontend
  • LINK: http://eshopping-env.eba-f4r7h53u.us-east-1.elasticbeanstalk.com/
  • GitHub: https://github.com/prabhjot-singh11/E-shopping

Timeline

Ambassador - Amazon
09.2021 - Current
IT Technician Intern - L2Cl CDC
09.2020 - 05.2021
Lambton College of Applied Arts And Technology - Graduate Certificate, Computer Software & Database Develepement
University of Bikaner(MGSU) - Bachelor of Science, Computer Science

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Prabhjot Singh