Prabhjot Kaur Uppal
Brampton,Canada
Summary
Experienced retail management professional with a proven track record in driving store performance and elevating customer experiences. Adept at implementing operational efficiencies and fostering staff development to ensure optimal team productivity. Skilled in creating collaborative work environments that thrive in the face of dynamic retail challenges. Demonstrated expertise in sales strategies and inventory control, resulting in increased revenue and streamlined operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
7-Eleven
01.2020 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Grocery Clerk
Safeway Canada
11.2021 - 11.2022
- As a grocery clerk I am accountable for cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Conducted inventory checks to prevent stock shortages, ensuring product availability.
- Updated pricing and signage for sales and promotions, ensuring accuracy and compliance.
FC Associate
Amazon
05.2020 - 09.2020
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
Education
Master of Science - Nursing
Seneca College
Markham, ON12-2019
Master of Science - Nursing
Niagara College
Niagara, ON05.2019
Bachelor's Degree - Nursing
Kular College
Khanna, Punjab08.2015
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store opening and closing
- Team leadership
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Supply ordering
Accomplishments
- Exceeded monthly store sales goals number months in a row.
- Documented and resolved issue which led to results.
Languages
English
Hindi
Punjabi
Personal Information
Available: Immediately
Certification
- First Aid Certification
Timeline
Grocery Clerk
Safeway Canada
11.2021 - 11.2022
FC Associate
Amazon
05.2020 - 09.2020
Store Manager
7-Eleven
01.2020 - 01.2024
Bachelor's Degree - Nursing
Kular College
Master of Science - Nursing
Seneca College
Master of Science - Nursing
Niagara College
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