Prabhjot Hayer
Moncton,NB
Summary
Dedicated Pharmacy Assistant with expertise in prescription processing and customer service. Strong knowledge of pharmaceutical terminology, medication dispensing, and pharmacy regulations. Proven track record of enhancing patient care and operational efficiency while maintaining compliance. Seeking a role that values hard work and dedication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
waste connections of canada
07.2024 - 11.2025
- Boosted route efficiency by coordinating waste collection schedules and reducing delays.
- Enhanced service reliability through effective communication with drivers for timely pickups.
- Improved route accuracy by managing dispatch software and monitoring vehicle locations with GPS.
- Resolved customer service issues swiftly by addressing inquiries and scheduling concerns.
- Optimized operational performance through collaboration, effectively resolving challenges with team members.
- Trained new dispatch staff, ensuring proficiency in procedures and software systems.
- Maintained data accuracy by managing high call volumes and ensuring precise data entry.
- Increased service satisfaction by resolving customer complaints regarding service issues or delays.
- Streamlined route assignment by matching drivers to routes based on customer needs.
- Improved emergency response times through immediate communication with police and emergency contacts.
Pharmacy Assistant
Mediglen Pharmacy
02.2023 - 06.2024
- Managed inventory levels to ensure availability of Ayurvedic products.
- Assisted customers in selecting appropriate herbal remedies based on specific health needs.
- Processed prescriptions efficiently, ensuring accuracy and compliance with pharmacy regulations.
- Trained new staff on operational procedures and product knowledge to enhance service quality.
- Developed and implemented inventory tracking systems to minimize waste and improve stock management.
- Collaborated with pharmacists to prepare customized medication plans for patients requiring personalized care.
- Conducted regular audits of pharmaceutical supplies to maintain optimal storage conditions and compliance standards.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
- Received incoming supplies and stocked in correct locations.
Problem Solver, Process Guide
amazon
04.2021 - 02.2023
- Identified operational inefficiencies and recommended targeted improvements for processes.
- Enhanced problem-solving strategies through collaboration with cross-functional teams.
- Developed effective resolutions for customer complaints and challenging situations.
- Created comprehensive reports detailing specific problem-solving techniques employed.
- Provided expert technical advice on product issues and software upgrades.
- Analyzed customer feedback to evaluate satisfaction with resolution services.
Pharmacy Assistant
Ayurvedic pharmacy
12.2019 - 01.2021
- Enhanced customer satisfaction by assisting with herbal product inquiries.
- Provided vital order status information via telephone to clients.
- Led educational workshops on Ayurvedic treatments to engage customers effectively.
- Collaborated with pharmacists to maintain a clean, organized pharmacy environment.
- Supported pharmacy staff in preparing medications and fulfilling orders accurately.
- Managed inventory efficiently by restocking shelves and tracking expiration dates.
Education
Associate of Science - General Education
Langara College
Vancouver, BC12-2023
Certification of Pharmacy Assistant - Pharmacy
York Community College
Surrey 11-2025
Skills
- Microsoft Exchange
- Logical Reasoning
- Customer service
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
- Quantitative Skills
- Team Collaboration
- Patience and empathy
- Problem Identification
- Customer Service
- Time Management Abilities
- Prescription processing
- Medication management
- Inventory control
- Pharmaceutical education
- Safety compliance
- Customer relationship management
- Dispatch coordination
- Training delivery
- Pharmacy law compliance
- Drug inventory control
- Resolving customer issues
- Oral medication preparation
- Data entry
- Preparing bulk medications
- Emergency preparedness
Accomplishments
- Supervised team of 50 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 100% through effectively helping with pharmacy software and problem solving skills.
Languages
English
Native or Bilingual
French
Limited
Certification
- Health Care Assistant Certificate
- Certified Pharmacy Assistant (CPA)
- Certified Medical Administrative Assistant (CMAA)
Timeline
Dispatcher
waste connections of canada
07.2024 - 11.2025
Pharmacy Assistant
Mediglen Pharmacy
02.2023 - 06.2024
Problem Solver, Process Guide
amazon
04.2021 - 02.2023
Pharmacy Assistant
Ayurvedic pharmacy
12.2019 - 01.2021
Associate of Science - General Education
Langara College
Certification of Pharmacy Assistant - Pharmacy
York Community College
References
References available upon request.
Education and Training
other