PRABHJOT KAUR DHALIWAL
Brampton,ON
Summary
Dedicated and compassionate professional with a progressive career history in direct patient care and care coordination in a fast-paced environment. Proven ability to remain calm under pressure and effectively handle difficult patients and high-stress situations. Builds strong relationships with patients and families through empathic communication, a respectful attitude, and excellent customer service. Highly organized and dependable, successfully managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to contribute to team goals. Currently seeking a full-time role that offers professional challenges and allows for leveraging interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Nurse Manager
Villa Forum Long Term Care Residence
03.2025 - Current
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
- Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
- Established strong relationships with patients'' families, providing support and education throughout the treatment process.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Evaluated patient histories, complaints, and current symptoms.
RN
BURTON MANOR
02.2025 - Current
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
- Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions posthospitalization.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
RPN
Burton Manor LTC
09.2023 - 02.2025
- Addressed and resolved issues through successful teamwork.
- Supervised client care throughout entire process, from admission to discharge.
- Managed medication administration and observed patients for side effects.
- Document precise, reliable, and private data in digital health records.
- Documented patient health status and vital statistics.
- Evaluat patients, recognize and address complications and coordinate treatment with other members of critical care team.
- Ensured respect for basic rights, individual values, and diverse beliefs during patient interactions.
- Advocated for patients by coordinating effective team-based care.
- Update charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Provide patient and family health education focusing on self-management, prevention and wellness.
- Create, implement and evaluate patient careplans with medical team.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with others to discuss new opportunities.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Utilized strong analytical skills and problem-solving techniques to devise successful strategies for challenging circumstances.
- Showcased superior time management during project coordination.
SPEP RN
THE VILLAGE OF ERIN MEADOWS
10.2024 - 11.2024
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
- Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
- Monitored patient reactions to drugs and carefully documented findings.
- Administered medications and treatments as prescribed by physicians.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
RPN
Nexim Healthcare
07.2022 - 09.2023
- Manage client care from admission to discharge.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Maintain thorough, accurate and confidential documentation in electronic medical records.
- Recorded patient condition, vital signs, recovery progress and assessments.
- Evaluated patients, recognize and address complications and coordinate treatment with other members of critical care team.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
- Act as patient advocate and implemented total patient care through team nursing process.
- Update charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Provide patient and family health education focusing on self-management, prevention and wellness.
- Create, implement and evaluate patient care plans with medical team.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
RPN
CAMBRIDGE COUNTRY MANOR
07.2022 - 12.2022
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Monitored and managed various treatment and care interventions.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
RETAILER
KRISPY KREME
06.2019 - 09.2020
- Greeted customers to determine wants or needs.
- Ensure the food inventory is maintained as per the requirements.
- Handle the store front and drive-through customer service.
- Complete the customer orders deliveries on time and perform duties accurately.
- Handle the cash flow in and out of the store.
- Managed cash drawer and facilitated sales using cash, credit and gift card.
- Accomplish multiple task within established time frame.
- Anticipate and identify problems and help find solutions.
- Follow food safety procedures as per the Occupational Health and Safety Act.
STAFF NURSE
PREERT NURSING HOME
01.2018 - 03.2019
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Conducted intake assessments with patients and relatives to gather case history.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Monitored patients after surgery, answered questions and provided home care strategies.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Monitored and managed various treatment and care interventions.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
Education
Bachelor Of Science In Nursing - Nursing
MATA MOHAN DAI OSWAL CANCER HOSPITAL
PUNJAB, INDIA09.2017
Skills
- Active Listening
- Verbal and Written communication
- Emotional and social support
- Supervision & Leadership
- Good Work Ethic
- Time management
- First Aid/CPR
- Multitasking and Prioritizing
- Patient and Family advocacy
- Calm Under Pressure
- Conflict Resolution
- Time Management
- Teamwork and collaboration
- Friendly, positive attitude
Languages
English
Full Professional
Timeline
Nurse Manager
Villa Forum Long Term Care Residence
03.2025 - Current
RN
BURTON MANOR
02.2025 - Current
SPEP RN
THE VILLAGE OF ERIN MEADOWS
10.2024 - 11.2024
RPN
Burton Manor LTC
09.2023 - 02.2025
RPN
Nexim Healthcare
07.2022 - 09.2023
RPN
CAMBRIDGE COUNTRY MANOR
07.2022 - 12.2022
RETAILER
KRISPY KREME
06.2019 - 09.2020
STAFF NURSE
PREERT NURSING HOME
01.2018 - 03.2019
Bachelor Of Science In Nursing - Nursing
MATA MOHAN DAI OSWAL CANCER HOSPITAL
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