Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PRABHJOT KAUR DHALIWAL

Brampton,ON

Summary

Dedicated and compassionate professional with a progressive career history in direct patient care and care coordination in a fast-paced environment. Proven ability to remain calm under pressure and effectively handle difficult patients and high-stress situations. Builds strong relationships with patients and families through empathic communication, a respectful attitude, and excellent customer service. Highly organized and dependable, successfully managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to contribute to team goals. Currently seeking a full-time role that offers professional challenges and allows for leveraging interpersonal skills, effective time management, and problem-solving expertise.

Overview

7
7
years of professional experience

Work History

Nurse Manager

Villa Forum Long Term Care Residence
03.2025 - Current
  • Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
  • Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
  • Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.
  • Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
  • Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
  • Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
  • Evaluated skills of nursing personnel and verified staff certifications for validity.
  • Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
  • Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
  • Established strong relationships with patients'' families, providing support and education throughout the treatment process.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Evaluated patient histories, complaints, and current symptoms.

RN

BURTON MANOR
02.2025 - Current
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
  • Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
  • Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
  • Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
  • Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
  • Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions posthospitalization.
  • Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.

RPN

Burton Manor LTC
09.2023 - 02.2025
  • Addressed and resolved issues through successful teamwork.
  • Supervised client care throughout entire process, from admission to discharge.
  • Managed medication administration and observed patients for side effects.
  • Document precise, reliable, and private data in digital health records.
  • Documented patient health status and vital statistics.
  • Evaluat patients, recognize and address complications and coordinate treatment with other members of critical care team.
  • Ensured respect for basic rights, individual values, and diverse beliefs during patient interactions.
  • Advocated for patients by coordinating effective team-based care.
  • Update charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
  • Provide patient and family health education focusing on self-management, prevention and wellness.
  • Create, implement and evaluate patient careplans with medical team.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Collaborated with others to discuss new opportunities.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Utilized strong analytical skills and problem-solving techniques to devise successful strategies for challenging circumstances.
  • Showcased superior time management during project coordination.

SPEP RN

THE VILLAGE OF ERIN MEADOWS
10.2024 - 11.2024
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
  • Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
  • Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
  • Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
  • Monitored patient reactions to drugs and carefully documented findings.
  • Administered medications and treatments as prescribed by physicians.
  • Evaluated patient histories, complaints, and current symptoms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.

RPN

Nexim Healthcare
07.2022 - 09.2023
  • Manage client care from admission to discharge.
  • Administered medications and treatments, monitoring patients for reactions and side effects.
  • Maintain thorough, accurate and confidential documentation in electronic medical records.
  • Recorded patient condition, vital signs, recovery progress and assessments.
  • Evaluated patients, recognize and address complications and coordinate treatment with other members of critical care team.
  • Advocated for patients by supporting and respecting basic rights, values and beliefs.
  • Act as patient advocate and implemented total patient care through team nursing process.
  • Update charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
  • Provide patient and family health education focusing on self-management, prevention and wellness.
  • Create, implement and evaluate patient care plans with medical team.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

RPN

CAMBRIDGE COUNTRY MANOR
07.2022 - 12.2022
  • Administered medications and treatments, monitoring patients for reactions and side effects.
  • Adhered to infection control procedures to facilitate safe, clean patient environment.
  • Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.
  • Acted as patient advocate and implemented total patient care through team nursing process.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Monitored and managed various treatment and care interventions.
  • Advocated for patients by supporting and respecting basic rights, values and beliefs.
  • Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
  • Provided patient and family health education focusing on self-management, prevention and wellness.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

RETAILER

KRISPY KREME
06.2019 - 09.2020
  • Greeted customers to determine wants or needs.
  • Ensure the food inventory is maintained as per the requirements.
  • Handle the store front and drive-through customer service.
  • Complete the customer orders deliveries on time and perform duties accurately.
  • Handle the cash flow in and out of the store.
  • Managed cash drawer and facilitated sales using cash, credit and gift card.
  • Accomplish multiple task within established time frame.
  • Anticipate and identify problems and help find solutions.
  • Follow food safety procedures as per the Occupational Health and Safety Act.

STAFF NURSE

PREERT NURSING HOME
01.2018 - 03.2019
  • Administered medications and treatments, monitoring patients for reactions and side effects.
  • Conducted intake assessments with patients and relatives to gather case history.
  • Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
  • Monitored patients after surgery, answered questions and provided home care strategies.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Monitored and managed various treatment and care interventions.
  • Advocated for patients by supporting and respecting basic rights, values and beliefs.
  • Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Maintained personal and team compliance with medication administration standards and patient care best practices.
  • Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.

Education

Bachelor Of Science In Nursing - Nursing

MATA MOHAN DAI OSWAL CANCER HOSPITAL
PUNJAB, INDIA
09.2017

Skills

  • Active Listening
  • Verbal and Written communication
  • Emotional and social support
  • Supervision & Leadership
  • Good Work Ethic
  • Time management
  • First Aid/CPR
  • Multitasking and Prioritizing
  • Patient and Family advocacy
  • Calm Under Pressure
  • Conflict Resolution
  • Time Management
  • Teamwork and collaboration
  • Friendly, positive attitude

Languages

English
Full Professional

Timeline

Nurse Manager

Villa Forum Long Term Care Residence
03.2025 - Current

RN

BURTON MANOR
02.2025 - Current

SPEP RN

THE VILLAGE OF ERIN MEADOWS
10.2024 - 11.2024

RPN

Burton Manor LTC
09.2023 - 02.2025

RPN

Nexim Healthcare
07.2022 - 09.2023

RPN

CAMBRIDGE COUNTRY MANOR
07.2022 - 12.2022

RETAILER

KRISPY KREME
06.2019 - 09.2020

STAFF NURSE

PREERT NURSING HOME
01.2018 - 03.2019

Bachelor Of Science In Nursing - Nursing

MATA MOHAN DAI OSWAL CANCER HOSPITAL
PRABHJOT KAUR DHALIWAL