Prabhjot Kaur Deol

· Ensure compliance with vehicle licensing and registration

• Ensure compliance with vehicle licensing and registration
• Monthly Reporting – headcount, CVOR tracking, driver expiration tracking, CTPAT seals Tracking.
• Accident Reporting to Insurance Company
• Reviewing fuel and toll expenses
• Maintaining all safety required expirations
• Enforce, perform, assist in and coordinate Safety Training, relating to driver and compliance training such as Load Securement-Trip Inspections-Log Books and ELD.
• Ensure new hires are properly trained in their daily duties
• Ensure compliance with all regulations and record-keeping concerning all transportation matters such as National Safety Code, Carrier Profile/CVOR, etc.
• Enforce policies and standards, and ensure compliance with transport regulations
• File taxes, licensing, and registration requirements such as IFTA, Prorate, New Mexico Weight Distance Tax, NY HUT etc.
• Monitor, Counsel, and Document driver violations of any provincial, federal, or local laws or company policies or regulations.
• Conduct investigations to determine causes of transportation accidents and report to insurance.
• Direct investigations to verify and resolve customer complaints.
• Ensure Driver/Vehicle files are up-to-date and properly maintained.
• Manage and review all company permits and programs such as occupational health and safety, CTPAT, PIP, Smart Way, FMCSA.

· Supervising administrative office related activities, allocate work to staff

· Verify that procedures are being followed properly and establish work priorities

· Maintenance of driver files and insurance files

· Coordinating housekeeping activities

· Generating reports and create invoices from order forms.

· Audit orders for accuracy prior to invoice creation and update information through the Epicor software system.

· Coordinate with accounts payable and accounts receivable and teams to ensure the timely and accurate payment of vendor cheques.

· Verify account discrepancies by obtaining and investigating information from vendors and suppliers.

· Resolve outstanding payments by auditing of vendor statement and making adjustment to vendor account as well as following up with delinquent clients and coordinating with collections/legal department as required.

· Maintains accurate record of vendor payments and charging back customers.

· Resolves customer’s queries by examining payment history and account collections and assist in the handling of customer complaints, recommending solutions for business growth.

· Track submission of any document deficiencies.

· Coordinate with other departments to request and follow up with customer P.O.D. request.

· Liaise with IT department to ensure that system errors are reviewed and resolved.

· Ensure compliance with Statutory requirements

· Performed other related functions that may be assigned from time to time including appointments

• Greeted customers warmly upon entry and provided assistance in locating products, ensuring a positive shopping experience.
• Efficiently processed customer transactions, including scanning items, handling payments, and issuing accurate receipts.
• Addressed customer inquiries and concerns with professionalism, providing information on products, promotions, and store policies.
• Maintained cleanliness and organization of the checkout area, ensuring adequate supply of bags and operational supplies.
• Collaborated with team members to restock shelves, organize merchandise, and support overall store operations.
• Adhered to company procedures for cash handling, safety, and security to safeguard company assets.
• Recognized for consistently delivering exceptional customer service and contributing to a welcoming store environment.

· Handling Office tasks such as setting up meetings, schedule truck repairing and servicing appointments and generating reports.

· Handling phone calls, mails & e-mails and giving the appropriate response to the clients.

· Maintaining the client files and documents to ensure that the documents have been managed properly.

Managing the bills of clients and generating weekly report.

· Offer information on product lines, service offering and demonstration.

· Managed call flow and responded to needs of customers.

· Evaluated and responded to incoming sales leads and requests for technical support assistance.

· Resolved customer issues in a clear, courteous and straightforward manner.

· Welcoming the visitors by greeting them in person or telephone.

· Maintains Security ; monitor logbook ; issue visitor batches.

· Assist Colleagues with administrative tasks.

Schedule appointments and provides excellent customer service.

· Developed codes in C++ implementing object-oriented concepts.

· Identify bottlenecks and bugs, and devise solutions to some problems.

· Learned new materials, processes and programs quickly to maximize performance.