Prabhjot Kaur Chhina
Calgary,AB
Summary
Skilled Business Development leader offering 11+ years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
12
12
years of professional experience
Work History
Business Development Manager
Maple Craft INC
10.2022 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
Team Supervisor
Photo Studio Calgary
09.2018 - 09.2022
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Managed performance reviews for 4 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
Administrator
City Carpets Ltd.
03.2017 - 08.2018
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Senior Customer Care Manager
American Express
02.2014 - 08.2015
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
Senior Relationship Manager
Emaar MGF
09.2011 - 02.2014
- Researched current trends to identify prospective customers and determine specific needs.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
- Worked with clients to address and respond to client and partnership management issues.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Conducted financial due diligence on potential investments and acquisitions.
- Developed new banking relationships with business prospects.
Education
MBA - Business Administration
University of Bridgeport
Connecticut, USA08.2015
Bachelor of Arts - Humanities Studies
Punjab University
Chandigarh, IND04.2013
Skills
- Promotional Planning
- Sales Presentations
- Sales Expertise
- Business Development and Planning
- CRM Platforms
- Customer Service
- Relationship Development
- Forecasting Ability
- Mergers and Acquisitions
- Business Development
Accomplishments
- Won "Certificate of Appreciation" for retaining highest numbers of customers in a month.
- Collaborated with team of 7 in the development of achieve highest sales in 2nd quarter of fiscal year 2023.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Business Development Manager
Maple Craft INC
10.2022 - Current
Team Supervisor
Photo Studio Calgary
09.2018 - 09.2022
Administrator
City Carpets Ltd.
03.2017 - 08.2018
Senior Customer Care Manager
American Express
02.2014 - 08.2015
Senior Relationship Manager
Emaar MGF
09.2011 - 02.2014
MBA - Business Administration
University of Bridgeport
Bachelor of Arts - Humanities Studies
Punjab University
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