PRABHJOT KAUR
BRAMPTON,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
MACROWORLD IMMIGRATION
06.2022 - 12.2022
- Perform routine office tasks such as filing, copying, faxing, mailing, courier services, and ordering supplies
- Prepare invoices and send it to clients
- Greet people and direct them to contacts or service areas
- Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
- Set up and maintain manual and computerized information filing system
- Maintain proper data of all the vendors, prepare and place purchase orders
- Answer telephone and relay telephone calls and messages
- Answer electronic enquiries
- Coordinating workshops and events, including booking meetings, creating invitations and agenda preparation
- Arrange travel, related itineraries and make reservations.
LICENSED INSURANCE AGENT
WORLD FINANCIAL GROUP
03.2021 - 12.2022
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Participate in marketing and expansion strategies and efforts.
- Provided coverage option information to assist clients in protecting assets.
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
CUSTOMER SERVICE REPRESENTATIVE
CONCENTRIX
12.2021 - 06.2022
- Present recommended product offers to cardholders to assess interest and eligibility.
- Provided excellent service on inbound, outbound, and offline servicing channels.
- Resolve customer service complaints with an appropriate response resolution.
- Answered customer telephone calls promptly to avoid on-hold wait times.
FUNDRAISING CALL CENTRE REPRESENTATIVE
GLOBAL ELECTI MARKETING
06.2021 - 11.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Interacted with potential donors in a professional and friendly manner to convey the mission and impact of the charities the company work with.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Met customer call guidelines for service levels, handle time and productivity.
- Assisted 20 customers in average 4-5min by answering questions, responding to inquiries and handling telephone requests.
SHIFT SUPERVISOR
WENDYS RESTURANT
07.2020 - 07.2021
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
- Supervise, organize, and delegate the implementation of organizational duties to "Delight Every Customer" and ensure conformity with all business policies and procedures.
- Trained new employees and delegated daily tasks and responsibilities.
E-COMMERCE ASSOCIATE
EB GAMES
07.2019 - 06.2020
- Experience with WM and Apollo Software
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Monitor and train and provide performance feedback of associates to staff where necessary.
- Collaborated with search engine shopping specialists to place marketing content in desired online locations.
- Measured and analyzed web site usage data to maximize search engine returns and refine customer interfaces.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
Education
Diploma of Architectural -
Sheridan College Institute of Technology and Advanced Learning Hazel McCallion Campus
Skills
- Costumer Service
- Calendar Management
- Strategic Planning
- Documentation
- Ability to lead others
- Hiring and training
- Teamwork and collaboration
- Strong communication skills
- Positive attitude and Critical Thinking
- Attention to detail
- Ability to multitask
- Advanced MS Office Suite Knowledge
Timeline
ADMINISTRATIVE ASSISTANT
MACROWORLD IMMIGRATION
06.2022 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
CONCENTRIX
12.2021 - 06.2022
FUNDRAISING CALL CENTRE REPRESENTATIVE
GLOBAL ELECTI MARKETING
06.2021 - 11.2021
LICENSED INSURANCE AGENT
WORLD FINANCIAL GROUP
03.2021 - 12.2022
SHIFT SUPERVISOR
WENDYS RESTURANT
07.2020 - 07.2021
E-COMMERCE ASSOCIATE
EB GAMES
07.2019 - 06.2020
Diploma of Architectural -
Sheridan College Institute of Technology and Advanced Learning Hazel McCallion Campus
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