Open To Work
PRABHJOT SINGH
Brampton,Canada
Work Preference
Summary
Computer Systems Networking Technician graduate with knowledge of Windows operating systems, Active Directory, Microsoft 365, Azure AD, networking, and VMware. Strong troubleshooting, customer service, and communication skills with experience working in fast-paced environments. Quick learner with excellent problem-solving abilities, seeking a Service Desk Analyst and IT Support position.
Overview
2
2
years of professional experience
Work History
Data Analyst and Front Desk Help
Apple Storage
Concord
02.2026 - Current
- Collected, entered, and maintained accurate data and records using Microsoft Office tools, supporting informed decision-making.
- Resolved customer inquiries and technical issues, directing complex cases to appropriate departments for timely resolution.
- Assisted customers in person, over the phone, and by email, ensuring high satisfaction and effective resolution of inquiries.
- Scheduled appointments, managed documents, and maintained organized files and databases.
- Worked with team members to support daily operations while ensuring accuracy, efficiency, and professionalism.
IT Support
SCI Logistics
Brampton
10.2024 - 01.2026
- Provided technical support for hardware, software, and Windows-related issues.
- Assisted users with password resets, account access, and basic troubleshooting to enhance user satisfaction.
- Installed and configured computers, printers, and other IT equipment.
- Documented support requests and resolved issues promptly to ensure minimal disruption to operations.
- Collaborated with IT team to maintain systems and provide exceptional customer support.
Education
Computer Systems Networking Technician Diploma -
Canadore College
OntarioSkills
- Statistical Analysis
- Data Cleaning
- Report Generation
- Excel Analysis
- Database Management
- Windows 10/11
- Microsoft 365
- Outlook
- Active Directory
- Microsoft Office
- Technical Support
- Customer Service
Projects
- Created and managed user accounts in Active Directory.
- Configured DNS, DHCP, and Windows Server services.
- Supported Microsoft 365 and Azure AD user management.
- Installed and managed virtual machines using VMware.
- Troubleshot Windows operating system and network issues.
Timeline
Data Analyst and Front Desk Help
Apple Storage
02.2026 - Current
IT Support
SCI Logistics
10.2024 - 01.2026
Computer Systems Networking Technician Diploma -
Canadore College