Prabhjot Singh
Brampton,ON
Summary
Strong leader and problem-solver with tons of customer service experience dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Site Manager
Valet Car Wash
12.2022 - Current
- Assisted in managing daily operations to ensure efficient car wash services.
- Trained new staff on operational procedures and customer service standards.
- Implemented quality control measures to enhance service consistency and customer satisfaction.
- Coordinated scheduling of employees to optimize workflow and resource allocation.
- Resolved customer complaints swiftly, improving overall client experience and retention rates.
- Collaborated with management to develop strategies for operational improvements and increased efficiency.
- Reduced costs through effective resource allocation and efficient management of materials and equipment.
Automotive Service Store Supervisor
Valvoline Quick Lube
01.2022 - 12.2022
- Trained and mentored staff on customer service best practices and operational procedures.
- Analyzed sales data to identify trends, enhancing product placement and promotional strategies.
- Managed scheduling and staffing to optimize labor costs while meeting customer demand.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
Head Supervisor
Valet Car Wash
07.2020 - 12.2021
- Mentored team members, fostering skill development and enhancing overall productivity.
- Implemented process improvements that streamlined task execution and reduced operational delays.
- Coordinated schedules and assignments to optimize resource allocation across teams.
- Led a team of supervisors in achieving company goals and maintaining high standards of work quality.
- Supervised cross-functional teams, ensuring seamless collaboration on complex projects and timely completion of tasks.
Education
Diploma in Global Business And Tourism Management - Hospitality Administration And Management
Seneca College of Applied Arts And Technology
Markham, ON08-2020
Skills
- Site inspections
- Health and safety compliance
- Building regulations
- Scheduling coordination
- Site supervision
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership
- Relationship building
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
First Aid & CPR Certified
AODA Certified
Customer Service Gold Certified
Timeline
Assistant Site Manager
Valet Car Wash
12.2022 - Current
Automotive Service Store Supervisor
Valvoline Quick Lube
01.2022 - 12.2022
Head Supervisor
Valet Car Wash
07.2020 - 12.2021
Diploma in Global Business And Tourism Management - Hospitality Administration And Management
Seneca College of Applied Arts And Technology