Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Prabhjot Singh

Brampton,ON

Summary

Strong leader and problem-solver with tons of customer service experience dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Site Manager

Valet Car Wash
12.2022 - Current
  • Assisted in managing daily operations to ensure efficient car wash services.
  • Trained new staff on operational procedures and customer service standards.
  • Implemented quality control measures to enhance service consistency and customer satisfaction.
  • Coordinated scheduling of employees to optimize workflow and resource allocation.
  • Resolved customer complaints swiftly, improving overall client experience and retention rates.
  • Collaborated with management to develop strategies for operational improvements and increased efficiency.
  • Reduced costs through effective resource allocation and efficient management of materials and equipment.

Automotive Service Store Supervisor

Valvoline Quick Lube
01.2022 - 12.2022
  • Trained and mentored staff on customer service best practices and operational procedures.
  • Analyzed sales data to identify trends, enhancing product placement and promotional strategies.
  • Managed scheduling and staffing to optimize labor costs while meeting customer demand.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.

Head Supervisor

Valet Car Wash
07.2020 - 12.2021
  • Mentored team members, fostering skill development and enhancing overall productivity.
  • Implemented process improvements that streamlined task execution and reduced operational delays.
  • Coordinated schedules and assignments to optimize resource allocation across teams.
  • Led a team of supervisors in achieving company goals and maintaining high standards of work quality.
  • Supervised cross-functional teams, ensuring seamless collaboration on complex projects and timely completion of tasks.

Education

Diploma in Global Business And Tourism Management - Hospitality Administration And Management

Seneca College of Applied Arts And Technology
Markham, ON
08-2020

Skills

  • Site inspections
  • Health and safety compliance
  • Building regulations
  • Scheduling coordination
  • Site supervision
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Team leadership
  • Relationship building

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

First Aid & CPR Certified

AODA Certified

Customer Service Gold Certified


Timeline

Assistant Site Manager

Valet Car Wash
12.2022 - Current

Automotive Service Store Supervisor

Valvoline Quick Lube
01.2022 - 12.2022

Head Supervisor

Valet Car Wash
07.2020 - 12.2021

Diploma in Global Business And Tourism Management - Hospitality Administration And Management

Seneca College of Applied Arts And Technology

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Prabhjot Singh