Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Prabhjot Singh

Cold Lake,AB

Summary

Proven leader with extensive experience in staff management and priority management, notably at Tim Hortons. Excelled in training and mentoring teams to enhance productivity and reduce waste, achieving significant improvements in workflow efficiency. Skilled in handling customer inquiries and complaints, demonstrating exceptional problem-solving abilities and a commitment to customer satisfaction. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Tim Hortons
01.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Solicited customer feedback to identify and improve on areas of weakness.

Customer Service Representative

Skip The Dishes
01.2022 - 11.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered constant flow of customer calls with minimal wait times.

Package Sorter

UPS
04.2020 - 01.2021
  • Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
  • Collaborated with team members to sort large volumes of packages quickly and accurately.
  • Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
  • Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.

Education

High School Diploma -

Canada College
Montreal, QC
11.2022

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Staff Discipline
  • Priority management
  • Waste Reduction

Languages

English
Full Professional

Certification

FOOD HANDLER CERTIFICATION

BASICS.FST

Timeline

Supervisor

Tim Hortons
01.2023 - Current

Customer Service Representative

Skip The Dishes
01.2022 - 11.2022

Package Sorter

UPS
04.2020 - 01.2021

High School Diploma -

Canada College

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Prabhjot Singh