Prabhjot Singh
BRAMPTON,ON
Summary
To acquire a position where I can utilize my expertise and gain new skills along with the experience and be an asset to your company.
Overview
1
1
year of professional experience
Work History
Customer Service Representative at LineOne, Toront
Prabhjot Singh
Toronto
11.2022 - 10.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Education
Diploma - Business
Loyalist College, Education
Skills
- Capable to work for long hours
- Can also lift more than 50 lbs
- Ability to stay organized in a busy schedule
- Comprehensively sharp at communicating and responding in a good manner
- Good knowledge of
- Windows, Microsoft Word, Excel, Outlook, PowerPoint, and
- The internet
- Ability to grasp new concepts and adjust to the environment
- Understanding the procedure and instructions
- Can even work for Extra-Hours
- Relationship Building
- Conflict Resolution
Additional Information
- Resolve customer complaints via phone, email, or social media. Use telephones to reach out to customers. Assist with the placement of orders, refunds, and exchanges. Teamwork And Communication: Quick troubleshooter, learner, resourceful and enthusiastic. Work with a team and independently. Positive-minded with a well-collaborative attitude and highly motivated. Reliable, goal-oriented, and focused on the betterment of the company. Ability to solve problems efficiently. Languages: English, Hindi, Punjabi Availability: Any Time
Languages
English
Full Professional
Timeline
Customer Service Representative at LineOne, Toront
Prabhjot Singh
11.2022 - 10.2023
Diploma - Business
Loyalist College, Education