Prabhjot Nayyar
Toronto
Summary
At Quantum Watch Security Inc., I elevated client satisfaction through expert computer hardware repairs and significantly enhanced our IT infrastructure. My adeptness in network security management and exceptional problem-solving skills led to streamlined operations and robust network defenses. Achievements include optimizing team productivity and implementing critical security updates.
Overview
1
1
year of professional experience
Work History
Computer Hardware and Networking Technician
Quantum Watch Security Inc.
11.2023 - 12.2024
- Increased client satisfaction ratings by consistently delivering high-quality workmanship in all aspects of computer hardware repair services.
- Contributed to the improvement of company''s internal IT infrastructure through regular assessments, proposals for enhancements, and implementation of approved changes.
- Boosted team productivity levels by sharing knowledge on industry best practices for repairing a wide range of computer hardware devices.
- Streamlined technical support processes through diligent monitoring of help desk ticketing system, prioritizing tasks based on urgency.
- Optimized network security by implementing robust antivirus measures and updating firewalls regularly.
- Enhanced network connectivity for users by troubleshooting and resolving connection problems.
- Efficiently managed multiple projects simultaneously while adhering to strict deadlines and budgets.
- Maintained comprehensive documentation for hardware repairs, upgrades, and inventory management.
Education
Computer Engineering Technician
Pures College of Technology
Scarborough, ON12-2024
Skills
- Router configuration
- Network troubleshooting
- IP addressing
- Remote desktop support
- Operating system configuration
- Network security management
- Hardware installation
- IT documentation
- Firewall management
- System diagnostics
- Server administration
- Network cabling
- Computer hardware troubleshooting
- Electronics troubleshooting
- Customer relationship management
- Technical problem solving
- Operating system management
- Hardware design
- System configuration
- Hardware maintenance
- Hardware upgrades
- Proficient in Cisco, Windows Servers, Linux, Java, etc
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Computer Hardware and Networking Technician
Quantum Watch Security Inc.
11.2023 - 12.2024
Computer Engineering Technician
Pures College of Technology
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