Prabhjot Lalli
Edmonton,Canada
Summary
Motivated and detail-oriented professional with diverse experience in customer service, administrative support, and retail. I am seeking a position where I can utilize my skills and expertise to contribute to the success of an organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flooring and Decor Specialist
Home Depot
Edmonton, Canada
04.2024 - Current
- Provided expert product knowledge on flooring, tiles, and decor materials to help customers make informed decisions.
- Assisted customers with customized solutions, including special orders and project consultations.
- Maintained inventory levels and performed stock replenishment to ensure products were readily available.
- Collaborated with the design team to ensure the store layout was visually appealing and functional.
- Handled product inquiries, complaints, and returns, ensuring customer satisfaction.
- Achieved monthly sales targets by upselling related products and providing excellent customer service.
Motel Supervisor
Royal Lodge
Edmonton, Canada
01.2022 - 04.2024
- Supervised day-to-day motel operations, including front desk management, housekeeping coordination, and guest relations.
- Trained and managed front desk staff, ensuring adherence to customer service standards and company policies.
- Handled guest complaints, achieving a 90% guest satisfaction rating through prompt issue resolution.
- Managed reservations, room assignments, and occupancy reports using hotel management software.
- Oversaw inventory of supplies and worked with vendors to ensure timely restocking.
- Ensured compliance with health, safety, and regulatory standards.
- Implemented cost-saving measures that reduced operational expenses by 10%.
Administrative Assistant
Baymont Inn
Edmonton, Canada
06.2019 - 12.2021
- Managed front desk operations, reducing guest wait times and improving customer service efficiency
- Processed and maintained financial records, reducing accounting errors by 10%
- Assisted with event planning, leading to a 5% increase in group bookings
- Ordered office supplies and maintained inventory, ensuring smooth daily operations.
Administrative Assistant
Aries Motel
Edmonton, Canada
10.2018 - 06.2019
- Handled guest check-ins and reservations, improving occupancy rates by 10% during peak seasons
- Processed guest payments and maintained financial records, reducing billing discrepancies by 5%
- Coordinated housekeeping and maintenance schedules to enhance guest satisfaction
- Managed administrative tasks, improving overall organizational efficiency by 8%.
Front Desk Receptionist
Travelodge
Edmonton, Canada
03.2018 - 10.2018
- Managed guest check-ins and check-outs, ensuring a welcoming and efficient experience
- Processed payments and maintained accurate financial records
- Resolved guest complaints, improving guest satisfaction by 10%
- Assisted with room reservations, increasing customer retention by 7%.
Education
Computer Systems Technician Diploma -
Sheridan Technical College
Brampton, ON, Canada08.2017
Cybersecurity Specialist -
CDI College
Edmonton, ABSkills
- Customer Service
- Team Management
- Administrative Support
- Cash Handling
- Scheduling
- Computer Systems Knowledge
- Problem-Solving
- Inventory Management
Certification
- Security guard license, Alberta
Timeline
Flooring and Decor Specialist
Home Depot
04.2024 - Current
Motel Supervisor
Royal Lodge
01.2022 - 04.2024
Administrative Assistant
Baymont Inn
06.2019 - 12.2021
Administrative Assistant
Aries Motel
10.2018 - 06.2019
Front Desk Receptionist
Travelodge
03.2018 - 10.2018
Computer Systems Technician Diploma -
Sheridan Technical College
Cybersecurity Specialist -
CDI College
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