Prabhjot Lalli
Edmonton,Canada
Summary
Motivated and detail-oriented professional with diverse experience in customer service, administrative support, and retail. I am seeking a position where I can utilize my skills and expertise to contribute to the success of an organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flooring and Decor Specialist
Home Depot
Edmonton, Canada
04.2024 - Current
- Provided expert product knowledge on flooring, tiles, and decor materials to help customers make informed decisions.
- Assisted customers with customized solutions, including special orders and project consultations.
- Maintained inventory levels and performed stock replenishment to ensure products were readily available.
- Collaborated with the design team to ensure the store layout was visually appealing and functional.
- Handled product inquiries, complaints, and returns, ensuring customer satisfaction.
- Achieved monthly sales targets by upselling related products and providing excellent customer service.
Motel Supervisor
Royal Lodge
Edmonton, Canada
01.2022 - 04.2024
- Supervised day-to-day motel operations, including front desk management, housekeeping coordination, and guest relations.
- Trained and managed front desk staff, ensuring adherence to customer service standards and company policies.
- Handled guest complaints, achieving a 90% guest satisfaction rating through prompt issue resolution.
- Managed reservations, room assignments, and occupancy reports using hotel management software.
- Oversaw inventory of supplies and worked with vendors to ensure timely restocking.
- Ensured compliance with health, safety, and regulatory standards.
- Implemented cost-saving measures that reduced operational expenses by 10%.
Administrative Assistant
Baymont Inn
Edmonton, Canada
06.2019 - 12.2021
- Managed front desk operations, reducing guest wait times and improving customer service efficiency
- Processed and maintained financial records, reducing accounting errors by 10%
- Assisted with event planning, leading to a 5% increase in group bookings
- Ordered office supplies and maintained inventory, ensuring smooth daily operations.
Administrative Assistant
Aries Motel
Edmonton, Canada
10.2018 - 06.2019
- Handled guest check-ins and reservations, improving occupancy rates by 10% during peak seasons
- Processed guest payments and maintained financial records, reducing billing discrepancies by 5%
- Coordinated housekeeping and maintenance schedules to enhance guest satisfaction
- Managed administrative tasks, improving overall organizational efficiency by 8%.
Front Desk Receptionist
Travelodge
Edmonton, Canada
03.2018 - 10.2018
- Managed guest check-ins and check-outs, ensuring a welcoming and efficient experience
- Processed payments and maintained accurate financial records
- Resolved guest complaints, improving guest satisfaction by 10%
- Assisted with room reservations, increasing customer retention by 7%.
Education
Computer Systems Technician Diploma -
Sheridan Technical College
Brampton, ON, Canada08.2017
Cybersecurity Specialist -
CDI College
Edmonton, ABSkills
- Customer Service
- Team Management
- Administrative Support
- Cash Handling
- Scheduling
- Computer Systems Knowledge
- Problem-Solving
- Inventory Management
Certification
- Security guard license, Alberta
Timeline
Flooring and Decor Specialist
Home Depot
04.2024 - Current
Motel Supervisor
Royal Lodge
01.2022 - 04.2024
Administrative Assistant
Baymont Inn
06.2019 - 12.2021
Administrative Assistant
Aries Motel
10.2018 - 06.2019
Front Desk Receptionist
Travelodge
03.2018 - 10.2018
Computer Systems Technician Diploma -
Sheridan Technical College
Cybersecurity Specialist -
CDI College
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
Shawn GreenlawShawn Greenlaw
Bartender/Head of Expo at The Hard DeckBartender/Head of Expo at The Hard Deck