Prabhjot Khokhar
Regina,Canada
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Pharmacy Assistant role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fairfield Inn Marriott
03.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Pita Pit
10.2024 - 02.2025
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Front Desk Receptionist
Mutchmor Lodge
06.2023 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Food Server
Bolton Mills
11.2022 - 04.2023
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
Pharmacy Cashier
Medrose Pharmacy
02.2022 - 06.2022
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
Education
Hospitality And Tourism Management
George Brown College
Toronto04-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer Literacy
- Collaboration
Languages
English
Full Professional
Certification
Emergency First Aid/CPR
Timeline
Customer Service Representative
Fairfield Inn Marriott
03.2025 - Current
Customer Service Representative
Pita Pit
10.2024 - 02.2025
Front Desk Receptionist
Mutchmor Lodge
06.2023 - 10.2024
Food Server
Bolton Mills
11.2022 - 04.2023
Pharmacy Cashier
Medrose Pharmacy
02.2022 - 06.2022
Hospitality And Tourism Management
George Brown College
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