PRABHJOT KAUR GILL
Brampton
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Medicare
01.2024 - Current
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
Front Desk Agent
Medicare
01.2024 - Current
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
Key Holder and Sales Associate
Reitman
09.2023 - 08.2024
- Responsible for store opening and closing procedures, ensuring smooth daily operations.
- Provided personalized shopping experiences, assisting customers with product selections.
- Trained and mentored new team members, enhancing store productivity.
- Maintained stock organization, merchandise, and replenishment to optimize sales performance.
- Processed transactions efficiently while maintaining a high level of accuracy and professionalism.
Sales Associate
Coach
10.2023 - 03.2024
- Provided outstanding customer service by fostering a friendly and engaging shopping environment.
- Conducted one-on-one consultations to identify client preferences and suggest appropriate products.
- Optimized inventory management to capitalize on sales opportunities and fulfill customer needs.
- Educated customers on product quality and unique features, strengthening brand loyalty.
- Maintained impeccable store presentation with visually appealing displays and well-organized merchandise.
- Built lasting customer relationships through follow-ups and personalized after-sales support, encouraging repeat business.
- Consistently surpassed sales goals by utilizing effective upselling and cross-selling techniques.
Education
Health Care Administration
Alpha College of Business and Technology
08.2024
BSc - Medical in Clinical Nutrition and Dietetics
DAV College
05.2019
Skills
- Workspace organization
- Effective telephone communication
- Service excellence
- Experienced in client communication strategies
- Skilled in time management
- Timely mail distribution
- Efficient calendar management
- Accurate transaction tracking
- Document organization
- Office management skills
- Detail-oriented data management
- Bilingual in English and Punjabi
- Visitor onboarding process
Languages
Hindi
Professional Working
English
Full Professional
Punjabi
Native or Bilingual
ADDITIONAL INFORMATION
- Available for full-time work with a flexible schedule, including weekends.
- Have own vehicle to travel
Timeline
Front Desk Agent
Medicare
01.2024 - Current
Front Desk Agent
Medicare
01.2024 - Current
Sales Associate
Coach
10.2023 - 03.2024
Key Holder and Sales Associate
Reitman
09.2023 - 08.2024
Health Care Administration
Alpha College of Business and Technology
BSc - Medical in Clinical Nutrition and Dietetics
DAV College
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