Prabhjot Kaur
Calgary,Alberta
Summary
Dynamic sales associate with proven success at Stores, enhancing customer satisfaction through exceptional service and relationship building.
Experienced with providing compassionate and attentive care to clients in their homes. Utilizes strong interpersonal skills to build trust and promote client well-being. Knowledge of effective care techniques, including personal hygiene assistance and medication management.
Overview
8
8
years of professional experience
Work History
Sales Associate
Circkle K Stores
09.2025 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
Shell Gas Station
08.2024 - 08.2025
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
Babysitter
Home
01.2023 - 07.2024
- Played games, worked on puzzles, and read books to young children.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Customer Service Representative
Nordia
11.2021 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Registered Nurse
Goyal Hospital
10.2017 - 10.2020
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
Education
Associate of Science - Health Care Leadership
Sault College
Toronto, ON04-2023
Associate of Science - General Nursing And Midwifery
Babe Ke Institute of Nursing
Moga, Punjab, India07-2017
Skills
- Teamwork and collaboration
- Problem-solving skills
- Patient education and counseling
- Complex Problem-solving
- Medication and IV administration
- Documentation and charting
- Patient assessments
- Medication administration
- Relationship building
- Patient monitoring
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Sales Associate
Circkle K Stores
09.2025 - Current
Sales Associate
Shell Gas Station
08.2024 - 08.2025
Babysitter
Home
01.2023 - 07.2024
Customer Service Representative
Nordia
11.2021 - 01.2023
Registered Nurse
Goyal Hospital
10.2017 - 10.2020
Associate of Science - Health Care Leadership
Sault College
Associate of Science - General Nursing And Midwifery
Babe Ke Institute of Nursing