Prabhjot Kaur
Brampton,Ontario
Summary
A high-energy achiever in advertising sales with great success in reaching key decisions makers at executive levels. Highly organized and ability of balance multiple tasks simultaneously. Experience in preparing the quality check documentation, and strictly followed inspection procedures to test products to uncover defects. Collaborative team player with exceptional attention to detail and strong communication, time management and organizational skills. Adept at completing assembly and disassembly of product, conducting visual inspections, and producing and processing work orders.
Overview
9
9
years of professional experience
Work History
Travel Consultant
Cloud 5 Solutions- American Express
09.2023 - Current
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Expanded agency''s network of suppliers by establishing partnerships with airlines, hotels, tour operators, and other service providers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Conducted market research to investigate potential new travel destinations.
- Helped customers with passport and visa applications.
Warehouse Associate
TJX Canada
10.2022 - 02.2023
- Packaging, labeling and ticketing various orders.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently lifted materials weighing as much as 50 pounds.
- Performed general housekeeping and cleaning tasks.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Customer Relations Associate
HGS
03.2019 - 02.2022
- Providing service to the client's customers through voice process
- Speak with the customers to explain billing policies and procedures
- Assist customers in setting up auto pay as well as paperless billing and statements
- Evaluate and analyze customer account information and recommend meaningful cross selling opportunities
- Provide accurate information following company and company directed policies
- Process late fees on unpaid accounts
- Receive and process payments from customers while updating their account.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Warehouse Associate
Club Coffee
09.2018 - 02.2019
- Assisted in preparing finished goods from various lines
- Ensured all product matches pallet tag and label descriptions
- Did adjustments to box labelers and shrink wrap tunnel
- Palletize product according to company SOPs
- Maintained a high level of attention to detail and accuracy looking consistently for potential food safety or quality deviations
- Worked in temperatures from 10 to 35 degree Celsius
- Prepared orders by processing requests along with supplying orders in the targeted time period.
Server
Punjabi By Nature
07.2016 - 09.2017
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Diploma - Early Childhood Education
Canadore College of Applied Arts and Technology
01.2017
High School Diploma -
Swami Sant Dass Public School
Punjab, India01.2015
Skills
- Can handle work independently
- Able to work for long hours
- Fluent in English, Punjabi and Hindi
- Dedicated and Responsible individual
- Material Handling
- General Housekeeping
- Inspecting Tickets
- Assembly and Production
- Health and Safety
- Overseas Tours
- Itineraries
- Interpersonal Communications
- Product knowledge
- Travel documentation knowledge
- Problem-solving abilities
- Travel industry expertise
Timeline
Travel Consultant
Cloud 5 Solutions- American Express
09.2023 - Current
Warehouse Associate
TJX Canada
10.2022 - 02.2023
Customer Relations Associate
HGS
03.2019 - 02.2022
Warehouse Associate
Club Coffee
09.2018 - 02.2019
Server
Punjabi By Nature
07.2016 - 09.2017
Diploma - Early Childhood Education
Canadore College of Applied Arts and Technology
High School Diploma -
Swami Sant Dass Public School