Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Prabhjot Kaur

Winnipeg,Canada

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Call Centre Supervisor – Retention Department

Basstel Ltd.
01.2022 - Current
  • Led and coached a team of 15+ agents, providing training on compliance, customer service excellence, and product knowledge.
  • Resolved escalated and sensitive customer concerns promptly, ensuring a positive customer experience and safeguarding customer trust.
  • Assessed customer needs and recommended suitable service options, contributing to a significant increase in retention rates.
  • Processed high-volume customer transactions and account adjustments with 100% accuracy and in compliance with company policies.
  • Maintained detailed records of customer interactions, transactions, and follow-ups to ensure service consistency and accuracy.

Office Services Coordinator

PPG Roadlines Inc.
09.2021 - 11.2021
  • Managed and verified documentation for logistics operations, ensuring accuracy and compliance with safety regulations.
  • Coordinated schedules, processed invoices, and handled confidential business information with discretion.
  • Provided front-line service to staff and partners, addressing inquiries and ensuring smooth operational flow.

Education

Diploma - Business Finance

Sheridan College

Skills

  • Performance management and Operational Excellence
  • Banking Product Knowledge & Promotion
  • Strong Verbal & Written Communication
  • Microsoft Office Suite & Digital Banking Tools
  • Time Management & Multi-tasking in Fast-paced Environments
  • Attention to detail
  • Decision-making
  • Analytical thinking
  • Problem-solving
  • Active listening
  • Professionalism
  • Critical thinking
  • Data entry
  • Customer support & satisfaction

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Limited Working

Timeline

Call Centre Supervisor – Retention Department

Basstel Ltd.
01.2022 - Current

Office Services Coordinator

PPG Roadlines Inc.
09.2021 - 11.2021

Diploma - Business Finance

Sheridan College
Prabhjot Kaur