Prabhjot Kaur
Brandon,MB
Summary
Dynamic customer service professional with proven problem-solving skills and a strong background in hospitality from A&W. Recognized for enhancing operational efficiency and fostering a supportive team environment. Adept at cash handling and time management, consistently achieving high levels of customer satisfaction through effective communication and quick resolution of issues.
Overview
6
6
years of professional experience
Work History
Front Leader
A&W
10.2020 - Current
- Developed staff schedules to ensure adequate coverage during peak hours.
- Adapted quickly to changing business needs by modifying staffing levels or adjusting operational protocols as necessary.
- Coordinated with upper management on store-wide sales initiatives and promotions for maximum impact.
- Maintained open lines of communication with staff, fostering a supportive work environment.
- Resolved customer complaints promptly and professionally, maintaining a positive brand image.
- Evaluated operational workflows regularly, identifying areas for potential improvement or optimization.
- Oversaw customer returns process, ensuring adherence to company policies while maintaining high levels of customer satisfaction.
Team Member
Tim Hortons Cafe & Bake Shop
10.2022 - 12.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted in inventory management to prevent stock shortages and overages.
- Improved customer satisfaction by quickly helping each person find desired items.
- Created and managed project plans, timelines and budgets.
Front Desk Customer Service Representative
Countryside Inn.
10.2019 - 09.2020
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Streamlined check-in and check-out processes, leading to reduced wait times for guests.
- Improved overall operational efficiency of the front desk through effective time management skills and multitasking abilities during peak hours.
- Greeted and verified members and guests upon entry to optimize security.
Education
General Arts And Science -
St Lawrence.
Kingston, ON12.2020
Skills
- Customer service
- Problem-solving skills
- Time management
- Listening skills
- Cash counting
- Hospitality services
- Cash handling
- Goals and performance
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Professional Working
Timeline
Team Member
Tim Hortons Cafe & Bake Shop
10.2022 - 12.2022
Front Leader
A&W
10.2020 - Current
Front Desk Customer Service Representative
Countryside Inn.
10.2019 - 09.2020
General Arts And Science -
St Lawrence.
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