Prabhjot Kaur
Winnipeg,Canada
Summary
Brand Associate with extensive experience at Polo Ralph Lauren, specializing in customer service and technical support. Expertise in conflict resolution and performance optimization, leading to increased brand loyalty. Focused on enhancing customer experiences and driving repeat business through strong product knowledge and effective communication.
Overview
6
6
years of professional experience
Work History
Brand Associate
Polo Ralph Lauren
Winnipeg, MB
03.2025 - Current
- Assisted customers with product selection and provided exceptional service.
- Developed strong relationships with customers to foster brand loyalty and trust.
- Assisted customers with product selection and provided information about the brand.
- Developed relationships with customers to encourage repeat business.
- Employed basic selling techniques to engage with customers.
Technical Support Specialist
24-7 Intouch
Winnipeg, Canada
05.2021 - Current
- Assist customers in identifying issues and explain solutions to restore service and functionality
- Document transactions and support interactions in system for future reference and addition to knowledge base
- Explain technical information in clear terms to non-technical individuals to promote better understanding
- Assess system hardware and software and suggest modifications to reduce lag time and improve overall speed
Brand Associate
Old Navy
Winnipeg, Canada
04.2023 - 07.2024
- Greet customers at the door, and assist with purchases.
- Answer customer questions, and advise shoppers about sales.
- Created attractive displays highlighting seasonal inventory.
- Highly skilled in customer service, and can communicate effectively with clients.
Seasonal Brand Associate
Kate Spade
Winnipeg, Manitoba
10.2022 - 01.2023
- Assisted customers with product selection and provided information about the brand.
- Responded to customer inquiries via phone, email, and in person.
- Handled cash register transactions accurately and efficiently.
- Organized sales floor displays to maximize the visibility of products.
- Maintained accurate stock levels, and tracked inventory.
Cashier
Harvey's
Toronto, Canada
08.2019 - 03.2021
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Worked flexible schedule and extra shifts to meet business needs
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Collected and authorized payments
Education
Computer Programming -
Seneca College of Applied Arts And Technology
North York, ON12.2020
High School Diploma -
S.A.S.J.P School
Punjab, India03.2018
Skills
- Technical Support
- Application support
- Performance Optimization
- Customer service and support
- Remote desktop services and support
- Technical troubleshooting
- Product knowledge
- Conflict resolution
- Team collaboration
Timeline
Brand Associate
Polo Ralph Lauren
03.2025 - Current
Brand Associate
Old Navy
04.2023 - 07.2024
Seasonal Brand Associate
Kate Spade
10.2022 - 01.2023
Technical Support Specialist
24-7 Intouch
05.2021 - Current
Cashier
Harvey's
08.2019 - 03.2021
Computer Programming -
Seneca College of Applied Arts And Technology
High School Diploma -
S.A.S.J.P School
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