Prabhjot Kaur
Oakville,Canada
Summary
Highly motivated and energetic individual with experience in high-level executive support roles. An organized professional who is dedicated and excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals.
Overview
8
8
years of professional experience
Work History
Shift Supervisor, Team Member
Tim Hortons
Brampton,Ontario, Canada
09.2021 - 05.2025
- Assist the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
- Leads by example and demonstrates the importance of treating every team member and guest with respect.
- Directing crew members.
- Address customers complaints or concerns.
Assistant Supervisor
Taj Resorts
India
10.2018 - 12.2019
- Assist in planning and setting up special events.
- Oversee health code compliance and sanitation standards.
- Oversee all front and back of the house resort operations.
- Ensuring that checklists, requisitions, and proper opening and closing functions are completed each shift.
- Analyze staff evaluations and feedback to improve services.
Front Desk Staff
Hyatt
India
09.2017 - 10.2018
- Supervising daily operations, finding a way to ensure customer satisfaction.
- Booked large groups for weddings, seminars, conferences, and other events.
- Provided services efficiently and with a high level of accuracy.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Prepared bills for customers and delivered to rooms on the day of check-out.
- Provided best service and help to guests upon check-in.
- Answered and directed phone calls to appropriate persons.
- Performed various clerical functions associated with the respective department.
Education
Post Graduate - Hotel and Resort Management
Lambton College
MississaugaDegree - Hotel Management
Allied college of hospitality and culinary arts
Chandigarh01.2017
Skills
- Guest accommodations
- Office and staff streamlining
- Quality assurance
- Interpersonal communications
- Outstanding communication skills
- Cash Handling
- Team building
- Smart Serve certified
- Certified in Food safety handling
- Meticulous and organized
- Multi-line telephone skills
- Microsoft office proficiency
Languages
English
Full Professional
Timeline
Shift Supervisor, Team Member
Tim Hortons
09.2021 - 05.2025
Assistant Supervisor
Taj Resorts
10.2018 - 12.2019
Front Desk Staff
Hyatt
09.2017 - 10.2018
Post Graduate - Hotel and Resort Management
Lambton College
Degree - Hotel Management
Allied college of hospitality and culinary arts