Prabhjot Kaur
Yorkton,SK
Summary
Professional with extensive experience in customer service and retail operations, adept at managing daily banking activities and ensuring competitive pricing through regular price checks. Established customer service standards and monitored compliance, resulting in enhanced customer satisfaction and streamlined store operations. Organized promotional events to increase product awareness while analyzing sales data to identify trends for improvement. Demonstrated strong leadership by training new employees and resolving conflicts professionally, contributing to a cohesive team environment.
Overview
6
6
years of professional experience
Work History
Store Manager
Quarks
Yorkton, SK
12.2023 - Current
- Performed regular price checks to ensure competitive pricing.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Shift Manager
McDonald’s
Yorkton, SK
10.2019 - 12.2023
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Organized special events such as holiday sales or promotional campaigns.
- Provided coaching and guidance to team members when necessary to improve performance.
- Analyzed sales data to identify trends and areas for improvement.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Resolved conflicts between employees or customers in a professional manner.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Processed weekly payroll information using appropriate software applications.
- Enforced safety standards throughout the store including proper use of equipment.
Education
Business Administration - Business Administration And Management
Saskatchewan Polytechnic
Regina, SK05-2020
Skills
- Customer service
- Inventory management
- Sales analysis
- Team building
- Conflict resolution
- Payroll administration
- Staff scheduling
- Market analysis
- Time management
- Relationship building
- Team leadership and coaching
- MS office proficient
- Marketing and promotions
- Problem-solving
- Program administration
- Team leadership
- Systems and software expertise
- Friendly and positive
- Flexible schedule
- Bank and safe deposits
References
References available upon request.
Timeline
Store Manager
Quarks
12.2023 - Current
Shift Manager
McDonald’s
10.2019 - 12.2023
Business Administration - Business Administration And Management
Saskatchewan Polytechnic
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