PRABHJOT KAUR
Edmonton,AB
Summary
Dynamic leader with a proven track record at Cashier Customer Service, adept in customer service management and sales strategies. Excelled in team motivation and customer relations, enhancing satisfaction and loyalty. Skilled in operational efficiency and staff mentoring, consistently achieving positive outcomes in high-pressure environments.
Overview
1
1
year of professional experience
Work History
Beautician
Nail Design
India
06.2024 - 11.2024
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Performed various beauty treatments for improved skin health, including facials, peels, and microdermabrasion.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Increased customer loyalty with exceptional customer service and follow-up care advice.
- Performed pedicures and manicures for Number scheduled and Number walk-in customers daily.
Store Manager
Cashier Customer Service
India
07.2023 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
Barista
Server Jobs
India
08.2023 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
Diploma - Culinary
Northern Alberta Institute of Technology
Edmonton, NoneSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Cash management
- Shift scheduling
- Goals and performance
- Team building and leadership
- Team motivation
- Sales expertise
- Staff management
- Employee scheduling
- Accurate cash handling
Languages
English
Full Professional
Timeline
Beautician
Nail Design
06.2024 - 11.2024
Barista
Server Jobs
08.2023 - 08.2024
Store Manager
Cashier Customer Service
07.2023 - 10.2024
Diploma - Culinary
Northern Alberta Institute of Technology