Prabhjot Kaur
Regina,SK
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Supervisor
Red Swan Pizza
Regina, Saskatchewan
03.2019 - Current
- Served customers by phone to take orders and answer product or service questions.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Trained new employees to perform duties.
- Maintained inventory of supplies, ingredients, and equipment.
- Handled customer complaints and feedback, implementing changes to improve service.
- Reviewed daily sales reports to ensure accuracy and identify areas of improvement.
- Responded to customer concerns efficiently, accurately, and with detailed information.
Customer Service Representative
KFC
Regina, Saskatchewan
05.2022 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Cashier
Subway
Regina, Saskatchewan
01.2021 - 04.2022
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Directed trash removal and sanitation procedures to keep aisles and register areas organized.
- Counted money in cash drawers at the beginning of shifts to ensure correct amounts.
Education
Diploma - Business Administration
University of Regina
Regina, SK04-2021
Skills
- Verbal and written communication
- Time management
- Work ethics
- Creativity
- Customer service
- Decision-making
- Conflict resolution
Timeline
Customer Service Representative
KFC
05.2022 - 05.2023
Customer Service Cashier
Subway
01.2021 - 04.2022
Supervisor
Red Swan Pizza
03.2019 - Current
Diploma - Business Administration
University of Regina