Prabhjot Kaur
BRAMPTON,ON
Summary
Adept at navigating high-stress situations, I significantly enhanced customer loyalty and sales at Best Price through expert conflict resolution and active listening. My proficiency in data entry and knack for upselling, based on customer needs, underscore my ability to merge technical skills with empathetic customer service, achieving notable client retention and positive feedback. Developed strong communication and problem-solving abilities in fast-paced service environment. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Best Price
01.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Master of Science - Nursing Management
Sault College of Applied Arts And Technology
Brampton, ON09-2025
Bachelor of Science - Nursing
Institute of Nursing Education GTB Hospital
India12-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Complaint handling
- Conflict resolution
- Computer proficiency
- Call center operations
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
Timeline
Customer Service Representative
Best Price
01.2023 - 10.2023
Master of Science - Nursing Management
Sault College of Applied Arts And Technology
Bachelor of Science - Nursing
Institute of Nursing Education GTB Hospital
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