PRABHJOT KAUR
Surrey
Summary
Highly analytical and effective communicator with a talent for quickly adapting to new environments. Strong teamwork skills and a drive to contribute to team success while further developing professional skills. Brings valuable assets to any organization with a positive attitude, commitment to continuous learning, and growth mindset.
Overview
4
4
years of professional experience
Work History
Virtual Customer Service Associate
Amazon
08.2023 - 10.2024
- Company Overview: Remote customer service provider
- Provided customer service support to clients via phone, email, and chat
- Assisted customers with inquiries regarding product features and services
- Resolved customer complaints in a timely manner
- Conducted research on customer inquiries to determine appropriate solutions
- Collaborated with cross-functional teams for problem resolution
- Processed orders, returns, and exchanges efficiently and accurately
- Identified opportunities to upsell products or services based on customer needs
- Ensured compliance with company policies and procedures when handling customer issues
- Tracked metrics such as call volume, response times to evaluate performance levels against goals and objectives set by management team
- Demonstrated excellent communication skills while interacting with customers over the phone or online platforms
- Remote customer service provider
- Managed high call volumes while maintaining a professional and friendly demeanor towards customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained up-to-date knowledge of product and service changes.
Clinical SAS Programmer and Trainee Medical Writer
ADI Group
12.2020 - 12.2022
- Company Overview: Data management and analysis company
- Developed SAS programs to process and analyze large volumes of data
- Performed SAS programming tasks such as data manipulation, processing, and summarization
- Generated reports using PROC REPORT and other SAS procedures for management review
- Created dynamic dashboards with graphical representations of data in order to facilitate decision-making processes
- Worked data management projects (STDM, SAS, ADAM ETC.)
- Data Management (Patient charts, CRF's, CDash, ADaM and SDTM etc.)
- Preparing TLF (Tables, listings and Figures) in SAS program
- Developed medical writing projects from start to completion, including scientific and regulatory documents
- Reviewed clinical trial protocols and data summaries for accuracy and compliance with applicable regulations
- Maintained records of employee training activities and performance evaluations
- Assisted in the development and implementation of training programs for new employees
- Provided support to existing staff on various tasks and duties
- Data management and analysis company
- Assisted in the development of CDISC SDTM and ADaM datasets to support clinical study reports and integrated summaries of safety and efficacy.
- Enhanced clinical trial data quality by developing and validating advanced SAS programs for data cleaning and monitoring.
- Improved internal programming standards by creating reusable macros, code libraries, and templates for consistent code development across projects.
- Streamlined data analysis processes by implementing efficient programming techniques, resulting in reduced project timelines.
Education
Master of Science - Human Genomics
Punjab University
Chandigarh, India08-2020
Bachelor of Science - Biotechnology
Guru Nanak Dev University
Amritsar, India07-2018
Skills
- Organization
- Call handling
- Parts ordering
- Appointment scheduling
- Adaptive learning capacity
- Team collaboration
- Statistical modeling techniques
- Quality control processes
- Continuous improvement mindset
- Data visualization tools
- Advanced SAS programming
- Technical documentation writing
- Data integration
- Data validation techniques
- Data security awareness
- Statistical modeling
- Big data analysis
- Report generation
- Time management
- Problem-solving
- Attention to detail
- Multitasking
- Teamwork and collaboration
- Critical thinking
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Customer support
- Relationship building
- Interpersonal skills
- Written communication
Timeline
Virtual Customer Service Associate
Amazon
08.2023 - 10.2024
Clinical SAS Programmer and Trainee Medical Writer
ADI Group
12.2020 - 12.2022
Master of Science - Human Genomics
Punjab University
Bachelor of Science - Biotechnology
Guru Nanak Dev University