Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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PRABHJOT KAUR

Brampton,Canada

Summary

Dynamic and detail-oriented professional driven logistics professionals, with almost four years of experience in Dispatch; LCV, Flatbed, logistics, account management, office Administration and organizational skills will contribute to efficient fleet management and customer satisfaction. Skilled in various office software application and database systems.

Overview

3
3
years of professional experience

Work History

Senior Linehaul Dispatcher

Va Transport
04.2023 - 07.2024
  • Communicate with customers regarding delivery schedules and ensure that any necessary heads up is given to them
  • Comprehensive transportation solutions including FTL and LTL dry van
  • Create pickup and delivery appointments with the customer as per transit time
  • Direct scheduling of deliveries by providing drivers with information on route and delivery time
  • Coordinate good dispatch and delivery activities between drivers and customers
  • Create a maintain reports of deliveries and pickup within a day
  • Coordinated daily dispatch operations for a fleet of LCVs, ensuring timely delivery of goods while optimizing route efficiency
  • Send backup trucks to breakdown locations in case there is problem with the original delivery truck routes
  • Effectively managed a high volume of inbound and outbound calls
  • Analyzed the most cost-effective routing options-based budget, service delivery schedule and equipment availability
  • Monitor dispatch board and adjust call priorities regularly based on caller needs
  • Accurately and effectively responded to approximately 100 daily requests
  • Collaborated with warehouse teams to ensure timely loading and unloading of freight.
  • Negotiated competitive rates with carriers to control costs while maintaining service quality levels.
  • Conducted regular safety meetings to educate drivers on best practices and industry regulations.
  • Monitored road conditions constantly through various sources such as traffic reports and weather updates, providing real-time information to drivers for route adjustments when necessary.

Dispatcher

Walmart Logistics
09.2022 - 03.2023
  • Created professional letters, spreadsheets and emails to support day to day business needs
  • Answered calls on multi-line telephone system to direct callers, provide information and make appointments
  • Coordinate office flows and delegated tasks to manage high volume duties
  • Documented daily manpower work performed and labor hours on company logs and e-time keeping system
  • Composed conference schedules, attended meetings and penned proceedings for later reference
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 100+ fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Dispatch Coordinator

Window City
05.2021 - 08.2022
  • Coordinated daily operations for a fleet of 30+ vehicles, ensuring timely dispatch and delivery of goods
  • Utilized dispatch software to track vehicle locations, optimize routes, and manage schedules
  • Communicated with drivers to address any issues, provide instructions, and update delivery statuses
  • Monitored traffic conditions and adjusted routes to avoid delays and ensure on-time delivery
  • Developed and maintained relationships with clients and vendors to facilitate smooth operations
  • Coordinated with warehouse teams to ensure timely loading and unloading of shipments
  • Handled customer inquiries and resolved issues related to delivery and transportation
  • Analyzed performance data to identify areas for improvement and implement process enhancements

Education

MBA - Human Resource

APJ college of fine arts
Jalandhar, Punjab

Skills

  • QuickBooks
  • Load link
  • AS400
  • Librex
  • EDI
  • TMS
  • MS Office
  • Flatbed operations
  • LCV operations
  • Scheduling
  • Compliance
  • Brokerage
  • Data Entry
  • OS&D
  • Written communication
  • Verbal communication
  • FTL shipments
  • LTL shipments
  • Dynamic environment
  • Fast-paced environment
  • 3PL knowledge
  • International transport industry
  • Problem-solving
  • Time management
  • Task prioritization
  • Adaptability
  • Effective problem solving
  • Transportation Regulations Compliance
  • Microsoft Office Suite
  • QuickBooks
  • Breakdown handling

References

Available upon request.

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Senior Linehaul Dispatcher

Va Transport
04.2023 - 07.2024

Dispatcher

Walmart Logistics
09.2022 - 03.2023

Dispatch Coordinator

Window City
05.2021 - 08.2022

MBA - Human Resource

APJ college of fine arts

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PRABHJOT KAUR