Prabhjot Kaur
Brampton,ON
Summary
Dynamic professional with a proven track record in healthcare and sales management, notably at D-Mart. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional leadership and interpersonal communication skills. Achieved significant improvements in sales report accuracy and patient care efficiency, showcasing a blend of critical thinking and compassion.
Overview
4
4
years of professional experience
Work History
Sales Administration Manager
D-Mart
09.2023 - 06.2024
- Process orders via email or phone.
- Check data accuracy in orders and invoices.
- Contact clients to obtain missing information or answer queries.
- Liaise with the Logistics department to ensure timely deliveries.
- Maintain and update sales and customer records.
- Develop monthly sales reports.
Receptionist Administrator
Fortis Hospital
06.2021 - 07.2022
- Answer phone calls and direct callers to the right person when needed
- Provide assistance to patients and visitors when they arrive at the hospital or doctor’s office
- Store information like patient history and insurance
- Ensure patients and visitors understand office policies
- Process payments
- Schedule appointments based on doctor availability
- Call patients to remind them of upcoming appointments and schedule off-site services
Staff Nurse
Samra Hospital and Laboratory
06.2020 - 05.2021
- Assessing, observing, and speaking to patients
- Recording details and symptoms of patient medical history and current health
- Preparing patients for exams and treatment
- Administering medications and treatments, and then monitoring patients for side effects and reactions
- Creating, implementing, and evaluating patient care plans with the medical team
- Performing wound care, such as cleaning and bandaging them
- Assisting in medical procedures as needed
- Operating and monitoring medical equipment
- Drawing blood, urine samples, and other body fluids for lab work
- Educating patients and family members on treatment and care plans, as well as answering their questions
- Supervising licensed practical and vocational nurses, nursing assistants, and nursing students
Education
Diploma Of Heathcare Management In Nursing Leaders - Nursing
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON09.2024
Diploma In Operation Theatre - Operation Theatre
Rajiv Gandhi Management And Technology Institute
Chandigarh05.2020
Bachelor Of Science In Nursing - Nursing
Dr. Shyam Lal Thapar College of Nursing
Moga09.2019
Skills
Critical thinking
Attention to detail
Time management
Professionalism
Leadership
Compassion
Problem solving
Confidence
Teamwork
Empathy
Emergency medicine
Punctuality
Interpersonal communication
Technology skills
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Sales Administration Manager
D-Mart
09.2023 - 06.2024
Receptionist Administrator
Fortis Hospital
06.2021 - 07.2022
Staff Nurse
Samra Hospital and Laboratory
06.2020 - 05.2021
Diploma Of Heathcare Management In Nursing Leaders - Nursing
Conestoga College Institute of Technology And Advanced Learning
Diploma In Operation Theatre - Operation Theatre
Rajiv Gandhi Management And Technology Institute
Bachelor Of Science In Nursing - Nursing
Dr. Shyam Lal Thapar College of Nursing
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