Prabhjot Kaur
Summerside,PE
Summary
Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
Overview
5
5
years of professional experience
Work History
Bakery Associate
Walmart
Summerside, PE
08.2024 - Current
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
- Provided support to other departments within the store as needed, fostering a collaborative work environment.
Customer Care Representative
IOS solutions
Summerside
03.2022 - 05.2024
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Open and maintain customer accounts by recording account information.
Production Line Leader
Give nd Go
Brampton, ON
02.2020 - 02.2022
- Monitored production line workers to ensure they followed safety protocols and procedures
- Monitor the individual components used for pack-out and replenish as needed to ensure steady flow of production
- Verify that proper labels and any requirements for the particular job
- Motivate team members to meet production deadlines and goals
- Ensure all members of the team follow company policies and safety regulations are being enforced to meet safety compliance.
Cashier
Buger King
Yorkton, SK
10.2021 - 01.2022
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Computer Technician and Networking System -
St Clair College
Winsder, ON08.2019
Skills
- Ability to multitask
- Leadership skill
- Communication
- Effective time management
- Ability to work in Team
- Fast Learner
Additional Information
Prepare product or service reports by collecting and analyzing customer information, Contribute to team effort by accomplishing related results as needed, Manage large amounts of incoming calls, Generate sales leads, Identify and assess customers' needs to achieve satisfaction
Hobbies and Interests
- Reading Books
- Art
- Music
Timeline
Bakery Associate
Walmart
08.2024 - Current
Customer Care Representative
IOS solutions
03.2022 - 05.2024
Cashier
Buger King
10.2021 - 01.2022
Production Line Leader
Give nd Go
02.2020 - 02.2022
Computer Technician and Networking System -
St Clair College