PRABHJOT KAUR
Campbell River,BC
Summary
Born and bred in the beautiful state of Punjab, India my roots have always been connected to this place. My passion in Customer Service, Sales, Operations, and Administration has exposed me to diverse cultures and challenging environments.
Overview
5
5
years of professional experience
Work History
STORE MANAGER
The UPS Store
01.2022 - Current
- Responsible of oversee the overall operations of the UPS store, ensuring efficient and effective management
- Implement strategic plans and initiatives to achieve sales targets and increase profitability
- Manage inventory levels, including ordering, receiving, and organizing merchandise
- Develop and maintain strong relationships with customers, ensuring exceptional service and satisfaction
- Handle customer inquiries, concerns, and complaints, resolving issues promptly and to the customer's satisfaction
- Implement marketing strategies to promote UPS services and attract new customers
- Monitor store performance metrics, analyze sales data, and implement corrective actions as necessary
- Ensure compliance with company policies, procedures, and safety regulations
- Manage financial aspects, including cash handling, banking deposits, and financial reporting
- Collaborate with corporate partners and other UPS locations to optimize operations and customer service
- Conduct regular staff meetings to communicate goals, initiatives, and updates.
SENIOR SALES ASSOCIATE
7-Eleven
09.2020 - 12.2022
- As a Senior Sales Associate I provided prompt, efficient and courteous customer service
- Used plus selling techniques
- Maintained interior and exterior store image standards by general store cleaning and by providing routine maintenance to all beverage and food service equipment
- Completed shift worksheets by verifying lottery counts
- Ensured merchandise is properly rotated, faced, correctly priced and clean
- Followed all policies and procedures
- Adhered to Food Safe and sanitation requirements
- Adhered to safety practices and security practices
- Banking procedures (deposits)
- Assisted in training of junior staff
- Performed other duties and responsibilities as assigned by management.
SECURITY OFFICER (FIREWATCH)
Altec Security
02.2020 - 11.2020
- Conducted regular patrols and inspections to ensure fire safety and security at assigned locations
- Monitored surveillance systems, alarms, and fire detection equipment for any signs of fire or unauthorized activity
- Responded promptly to fire incidents, activating fire suppression systems and initiating evacuation procedures as necessary
- Conducted thorough inspections of fire extinguishers, emergency exits, and other fire safety equipment
- Collaborated with local fire departments and emergency services to coordinate emergency response activities
- Prepared accurate incident reports and documented all observations, incidents, and actions taken during shifts
- Provided excellent customer service by assisting clients and addressing their fire safety concerns or inquiries
- Maintained a high level of alertness and vigilance to proactively identify potential fire hazards or security risks
- Implemented and enforced fire safety protocols and procedures, ensuring compliance with regulatory standards
- Participated in fire safety training programs and remained up-to-date on relevant fire safety regulations and best practices
- Demonstrated professionalism and integrity while representing the company and interacting with clients and the public
- Collaborated effectively with team members and supervisors to ensure a safe and secure environment.
CREW MEMBER
Wendy's
01.2020 - 06.2020
- As a Crew Member, I assisted customers, prepared food, handled order counters, cash registers, and took drive-thru windows orders.
Education
Food Safety Level 1 -
01.2023
Diploma in Political Science -
Kwantlen Polytechnic University
Vancouver, British Columbia01.2022
Security Gaurd Course -
01.2020
Skills
- Creativity
- Public Speaking & Presentation Skills
- Computer Literacy (MS Office)
- Debating
- Negotiation
- Diplomacy
- Customer Service
- Sales
- Operations & Administrations
Hobbies and Interests
- TRAVELLING
- BATMINTON
- CRICKET
- RACING
- NATURE
- MUSIC
Timeline
STORE MANAGER
The UPS Store
01.2022 - Current
SENIOR SALES ASSOCIATE
7-Eleven
09.2020 - 12.2022
SECURITY OFFICER (FIREWATCH)
Altec Security
02.2020 - 11.2020
CREW MEMBER
Wendy's
01.2020 - 06.2020
Food Safety Level 1 -
Diploma in Political Science -
Kwantlen Polytechnic University
Security Gaurd Course -
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