Born and bred in the beautiful state of Punjab, India my roots have always been connected to this place. My passion in Customer Service, Sales, Operations, and Administration has exposed me to diverse cultures and challenging environments.
Overview
5
5
years of professional experience
Work History
STORE MANAGER
The UPS Store
01.2022 - Current
Responsible of oversee the overall operations of the UPS store, ensuring efficient and effective management
Implement strategic plans and initiatives to achieve sales targets and increase profitability
Manage inventory levels, including ordering, receiving, and organizing merchandise
Develop and maintain strong relationships with customers, ensuring exceptional service and satisfaction
Handle customer inquiries, concerns, and complaints, resolving issues promptly and to the customer's satisfaction
Implement marketing strategies to promote UPS services and attract new customers
Monitor store performance metrics, analyze sales data, and implement corrective actions as necessary
Ensure compliance with company policies, procedures, and safety regulations
Manage financial aspects, including cash handling, banking deposits, and financial reporting
Collaborate with corporate partners and other UPS locations to optimize operations and customer service
Conduct regular staff meetings to communicate goals, initiatives, and updates.
SENIOR SALES ASSOCIATE
7-Eleven
09.2020 - 12.2022
As a Senior Sales Associate I provided prompt, efficient and courteous customer service
Used plus selling techniques
Maintained interior and exterior store image standards by general store cleaning and by providing routine maintenance to all beverage and food service equipment
Completed shift worksheets by verifying lottery counts
Ensured merchandise is properly rotated, faced, correctly priced and clean
Followed all policies and procedures
Adhered to Food Safe and sanitation requirements
Adhered to safety practices and security practices
Banking procedures (deposits)
Assisted in training of junior staff
Performed other duties and responsibilities as assigned by management.
SECURITY OFFICER (FIREWATCH)
Altec Security
02.2020 - 11.2020
Conducted regular patrols and inspections to ensure fire safety and security at assigned locations
Monitored surveillance systems, alarms, and fire detection equipment for any signs of fire or unauthorized activity
Responded promptly to fire incidents, activating fire suppression systems and initiating evacuation procedures as necessary
Conducted thorough inspections of fire extinguishers, emergency exits, and other fire safety equipment
Collaborated with local fire departments and emergency services to coordinate emergency response activities
Prepared accurate incident reports and documented all observations, incidents, and actions taken during shifts
Provided excellent customer service by assisting clients and addressing their fire safety concerns or inquiries
Maintained a high level of alertness and vigilance to proactively identify potential fire hazards or security risks
Implemented and enforced fire safety protocols and procedures, ensuring compliance with regulatory standards
Participated in fire safety training programs and remained up-to-date on relevant fire safety regulations and best practices
Demonstrated professionalism and integrity while representing the company and interacting with clients and the public
Collaborated effectively with team members and supervisors to ensure a safe and secure environment.
CREW MEMBER
Wendy's
01.2020 - 06.2020
As a Crew Member, I assisted customers, prepared food, handled order counters, cash registers, and took drive-thru windows orders.