Prabhjot Kaur
Brampton,ON
Summary
Organized and dependable candidate offering 3 years of experience in meticulously managing logistics, adept in strategic planning and customer service, significantly enhanced operational efficiency and client satisfaction. Expert in team training and collaboration, showcasing a commitment to excellence and results.
Overview
3
3
years of professional experience
Work History
Fulfillment Supervisor
Stallion Express
09.2023 - 08.2024
- Implemented cost-saving measures by identifying opportunities for operational improvements in the warehouse processes.
- Improved order accuracy by closely monitoring the picking and packing process in the fulfillment center.
- Enhanced customer satisfaction levels by promptly addressing and resolving order-related issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced warehouse organization, enabling easier access to items and faster order fulfillment.
FBA Prep Account Manager
Stallion Express
11.2021 - 08.2023
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Monitored customer return shipments and communicated damages to manufacturer.
- Oversaw purchase orders and data entry regarding shipped and received shipments.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Assisted in annual physical inventories by accurately counting stock items and reconciling discrepancies swiftly.
Education
High School Diploma -
Northern College of Applied Arts And Technology
Scarborough, ON04.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Strategic Planning
- Team Training
- Client meetings
- Order Processing
Timeline
Fulfillment Supervisor
Stallion Express
09.2023 - 08.2024
FBA Prep Account Manager
Stallion Express
11.2021 - 08.2023
High School Diploma -
Northern College of Applied Arts And Technology
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