Prabhjot Kaur
Winnipeg,MB
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Tim Hortons . Skilled in team management and store operations, adept at fostering customer relationships and driving results through continuous improvement. Excelled in recruiting talent and boosting sales, demonstrating both hard and soft skills essential for high-stakes environments.
Overview
8
8
years of professional experience
Work History
Assistant Store Leader
7-eleven
11.2021 - Current
- Recruited and hired talented individuals bringing depth and experience to organization.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Built relationships with team members to encourage willingness to address concerns and issues.
Operations Manager
Tim Hortons
07.2019 - 05.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Real Estate Assistant
Fair Deals Property Group
06.2017 - 05.2019
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Coordinated appointments to show marketed properties.
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
Cashier Assistant
HDFC Bank
08.2016 - 02.2019
- Met customer needs through polite, friendly and attentive service.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
Education
High School Diploma -
MONTREAL COLLEGE
Montreal, QC06.2021
Associate of Science - Information And Computer Systems ,SOFTWARE TESTING
MATRIX COLLEGE
Montreal, QC07.2020
Bachelor of Science - Bachelor of Computer Application
BBK DAV COLLEGE
India 05.2017
Skills
- Customer Relationships
- Store operations
- Health and safety
- Team Management
Timeline
Assistant Store Leader
7-eleven
11.2021 - Current
Operations Manager
Tim Hortons
07.2019 - 05.2024
Real Estate Assistant
Fair Deals Property Group
06.2017 - 05.2019
Cashier Assistant
HDFC Bank
08.2016 - 02.2019
High School Diploma -
MONTREAL COLLEGE
Associate of Science - Information And Computer Systems ,SOFTWARE TESTING
MATRIX COLLEGE
Bachelor of Science - Bachelor of Computer Application
BBK DAV COLLEGE
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