Prabhjot Kaur
Surrey,BC
Summary
Driven and dynamic, I excelled at Freshslice Pizza, mastering both customer service and food preparation. My ability to manage high-volume orders with precision led to a significant improvement in service efficiency. Renowned for exceptional teamwork and problem-solving skills, I consistently enhanced customer satisfaction and operational smoothness.
Overview
3
3
years of professional experience
Work History
Crew Member
Freshslice Pizza
02.2024 - 05.2024
- Worked front counter and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Prepared food items according to recipe to drive quality and consistency.
- Kept kitchen up to code for health and safety inspections.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
- Reduced food waste through proper portion control measures and careful monitoring of product expiry dates.
- Operated ovens to cook food items.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Monitored food temperatures to meet quality and safety standards.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Received and stored food supplies, raw materials and other ingredients.
- Cleaned and sanitized work areas, utensils and equipment.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the area was prepared for seamless service transitions.
- Checked on guests throughout meal to attend to needs and provide great service.
Crew Member
KFC
06.2022 - 07.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared salads, soups and sandwiches for customers.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Backed up servers by setting up trays and completing some food deliveries.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Stocked shelves to organize aisles in assigned department.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Collaborated with team members to complete orders.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Store Associate
Addidas
08.2021 - 09.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped maintain effective communication between team members and store management, promoting a cohesive work environment.
- Collaborated with team members to achieve store sales targets consistently.
- Analyzed customer feedback and identified areas for improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Wrapped, boxed and weighed to products.
Education
MBA - Business Administration
University Canada West
Vancouver, BC07.2026
BBA - Business Administration
GNC
Punjab, India05.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Taking Orders
- Cleaning
- Flexible Schedule
- Food Preparation
- Store Opening and Closing
- Cooking
- Product Promotion
- Decision-Making
- Managing Orders and Deliveries
- Heavy Lifting
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Availability
Part- Time, Except Friday's and Sunday's
Timeline
Crew Member
Freshslice Pizza
02.2024 - 05.2024
Crew Member
KFC
06.2022 - 07.2023
Store Associate
Addidas
08.2021 - 09.2022
MBA - Business Administration
University Canada West
BBA - Business Administration
GNC
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